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- Tasks: Handle customer queries and process rental bookings efficiently.
- Company: Join an award-winning organisation with a thriving culture.
- Benefits: Enjoy monthly commission, 25 days holiday, and free onsite parking.
- Why this job: Be part of a dynamic team and make a real difference in customer service.
- Qualifications: Experience in customer service roles and strong communication skills.
- Other info: Modern office environment with great career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Do you have the following skills, experience and drive to succeed in this role? Find out below.
Contract: Permanent
Location: Shirley Solihull B90
Salary: To be discussed dependent on experience
Benefits: Monthly commission, 25 days holiday plus Bank Holidays and free onsite parking
We are working on behalf of an award winning and thriving organisation who is seeking to recruit an experienced Customer Service Executive. As a Customer Service Executive, you will be joining their fast-paced Customer Service team of 5. This is a full-time office based position working Monday to Friday 9am until 5.30pm.
The successful candidate will have a proven background in customer focused roles, with high levels of attention to detail when processing administrative tasks.
Role and responsibilities:
- Handle customer and supplier queries received daily by phone, email and portal promptly
- Accurately process customer rental bookings to meet their needs efficiently by sourcing suitable cars, vans or HGVs in line with customer needs
- Accurately manage the customer rental platform
- Build strong working relationships with clients, suppliers and colleagues
- Act as a point of escalation for customer queries
- Accurately process vehicle administration such as fines / damage / tax and MOTs
- Validate, cross-check and authorise invoices received by suppliers
- Ensure all data and administration records are correctly processed and up to date in adherence to compliance procedures
- Daily use of internal CRMs and Microsoft packages such as Excel
- Work to achieve targets and company objectives
- General administrative duties as required
Skills and experience required:
- Proven work history as a Team Administrator, Customer Service Executive, Customer Service Administrator role is essential
- Excellent verbal and written communication skills is essential
- Strong eye for detail to accurately process data is essential
- Positive and enthusiastic mentality
- Customer focused approach
- Excellent organisational and planning skills
Benefits:
- Monthly commission
- 25 days holiday
- 5% pension scheme
- Automotive benefits relating to MOTs and breakdowns
- Modern office environment
- Free parking available onsite
If you have the relevant skills and experience, and actively seeking a new Customer Service role with an award winning company then please apply today.
Customer Service Executive in Cheswick Green employer: THE RECRUITMENT DUO
Contact Detail:
THE RECRUITMENT DUO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Cheswick Green
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We want you to feel confident and ready to showcase your customer service skills and experience.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and helps keep you on their radar.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer Service Executive in Cheswick Green
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and attention to detail. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Customer Service Executive role. Share specific examples of how you've handled customer queries or administrative tasks in the past.
Show Off Your Communication Skills: Since excellent verbal and written communication is key for this role, make sure your application is clear and concise. We love a well-structured application that reflects your ability to communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at THE RECRUITMENT DUO
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Executive. Familiarise yourself with handling customer queries, processing bookings, and managing administrative tasks. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are essential for this position, prepare examples from your past experiences where you effectively communicated with customers or colleagues. Practising common interview questions can also help you articulate your thoughts clearly during the interview.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this role, especially when processing data and managing vehicle administration. Be ready to discuss specific instances where your attention to detail made a difference in your previous jobs. This could be anything from catching an error in a booking to ensuring compliance with procedures.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest but also helps you determine if the company is the right fit for you.
