Delivery Controller

This role will work within our clients Automotive Components Supply Chain Management team. The main day-to-day tasks are varied but heavily emphasised on the supply chain for the allocated key accounts and accountable for the subsequent account performance. 39 hours per week. 26 days holiday plus bank holidays. Hybrid working (up to two days per week working from home following settling in period).

The role involves a high degree of customer and supplier liaison, as well as including the recording, management and reporting of sales information; thereby requiring a high degree of communication, coordination and excellent customer service skills. As the role is that of end-to-end account management, a great deal of job ownership and responsibility is required.

Outline and Responsibilities:

• End-to-end responsibility of all allocated accounts
• Accountable for financial performance of allocated accounts, in line with commercial conditions.
• Responsible for financial analysis of assigned customer accounts
• Manage the day-to-day requirements of assigned customers, suppliers and 3PLs
• Point of contact for assigned customers, ensuring a consistent customer service approach and positive long-term relationships.
• Effectively manage supply chain from supplier to assigned customers, in line with set criteria.
• Monitors service received to assigned customers detailed in regular KPI reports.
• Identify commercial opportunities and collaborate with the Sales Team to grow the business.
• Ensure timely invoice issue and payment of assigned customers.
• Manage and report on inventory and quality issues together with 3PL and Quality Department.
• Building and maintaining relationships with customers, suppliers and 3PL providers.
• Control logistics; including arranging transport, storage, delivery and all associated administration between customers and suppliers.
• Assist with ongoing process reviews and identify and implement process improvement activities.
• Financial and logistics data recording and reporting.
• Liaison with relevant warehouses for stock management and inventory control.
• Oversee Assistant Delivery Control duties in relation to allocated accounts.
• Mentor Assistant Delivery Controllers as appropriate.
• Any other reasonable duty requested by management, relevant to the role.

Experience and Qualifications Required:

• Essential experience working within the automotive industry or global/international Supply chain management.
• Required experience in global or international Logistics (or similar)
• Good knowledge of MRP systems and customer service skills
• Very computer literate (incl. excel, word, outlook, etc)
• Good problem-solving skills and an ability to prioritise tasks
• Ability to work with limited supervision and using own initiative to complete tasks
• Good communication and interpersonal skills, dealing with people from different functional areas and cultures
• Flexible and adaptable, able to work to tight deadlines