Care Coordination Specialist

The Recruitment Crowd is recruiting on behalf of a well-established and growing domiciliary care provider seeking an organised, proactive and experienced Care Co-ordinator to join its office team. This is an important position within the business, ensuring service users receive reliable, high-quality care while providing essential support to the care team.

The successful candidate will play a key role in the day-to-day running of the service, coordinating care schedules, resolving staffing issues and ensuring care visits are delivered safely and consistently. We are looking for someone with excellent organisational skills, strong communication abilities and a genuine commitment to maintaining high standards of care.

Key Responsibilities

• Care Co-ordination and Rota Management
  • Plan, organise and manage daily care staff rotas to ensure all service user visits are covered.
  • Match care staff to service users based on individual needs, experience, skills, availability and continuity of care.
  • Manage staff sickness, absence, late calls and missed calls, arranging suitable cover where necessary.
  • Monitor daily schedules and respond quickly to unexpected changes or emergencies.
  • Communicate rota changes effectively to care staff, service users and the management team.
  • Maintain accurate and up-to-date service user and employee records.
  • Support the smooth day-to-day operation of the domiciliary care service.
• Service User and Staff Support
  • Act as a key point of contact for care staff, service users and their families.
  • Respond to enquiries and concerns professionally, promptly and compassionately.
  • Help ensure care is delivered in accordance with individual care plans and service user requirements.
  • Provide guidance and support to care staff when issues arise during care visits.
  • Identify and escalate safeguarding concerns, incidents and changes in service user needs.
  • Work closely with the management team to maintain service quality and continuity of care.
• Compliance and Administration
  • Ensure care records, rotas and relevant documentation are maintained accurately.
  • Support compliance with company policies, safeguarding procedures and relevant care regulations.
  • Assist with care plan updates, reviews, audits and quality monitoring as required.
  • Maintain confidentiality and ensure sensitive information is handled appropriately.
  • Support the continuous improvement of the service and promote a person-centred approach to care.
• On-Call Responsibilities and Additional Payments
  • Participation in the out-of-hours on-call rota is an integral part of this position.
  • The successful candidate will participate in a 1-in-4 on-call rota, sharing responsibility with three other colleagues.
  • This means you will typically be responsible for on-call duties one week in every four, covering agreed evenings and weekends.
  • On-call responsibilities include:
    • Providing telephone support to care staff outside normal office hours.
    • Managing urgent staffing issues, sickness and last-minute rota changes.
    • Ensuring essential care visits are covered and service users continue to receive the support they require.
    • Responding to urgent service user concerns and escalating serious incidents appropriately.
    • Attending service users or care locations outside normal working hours when required.
    • Ensuring all incidents and actions are documented and handed over appropriately.

On-Call Payment Package

£100 weekly on-call bonus for each week you are allocated to the on-call rota. Additional out-of-hours attendance bonus for any call-outs requiring you to physically attend outside your normal working hours during your on-call week. The additional attendance bonus will be paid separately from the weekly on-call bonus, in accordance with the agreed payment arrangements. This package recognises the additional responsibility and flexibility required to support the service outside normal working hours.

The Ideal Candidate

• Previous experience as a Care Co-ordinator, Care Scheduler or in a similar role within the care sector.
• Experience organising and managing staff rotas in a busy environment.
• A good understanding of domiciliary care and the challenges involved in coordinating home care services.
• Excellent organisational, administrative and time-management skills.
• Strong communication and interpersonal skills.
• The ability to remain calm under pressure, prioritise tasks and solve problems effectively.
• A reliable, professional and proactive approach, with the ability to work independently.
• Good IT skills and confidence using care management systems.
• A positive, flexible and can-do attitude.
• A willingness to participate in a 1-in-4 on-call rota, including evenings and weekends.
• Experience using Birdie care management software would be advantageous.
• A QCF/NVQ Level 3 qualification in Health and Social Care would also be desirable.

What We Offer

• A full-time opportunity within a growing domiciliary care service.
• A varied and rewarding role with real responsibility.
• The opportunity to make a positive difference to the lives of service users.
• A supportive team environment.
• Opportunities for professional development and career progression.
• £100 weekly on-call bonus, in addition to your basic salary.
• An additional bonus for required out-of-hours attendances during your on-call weeks.

How to Apply

The Recruitment Crowd is managing recruitment on behalf of the client for this opportunity. If you have experience coordinating care services, enjoy working in a fast-paced environment and are committed to delivering high standards of person-centred care, we would welcome your application. Please submit your CV to The Recruitment Crowd for consideration.