Debt Collector Specialist | Sunninghill

Overview

Our client is on the hunt for a Debt Recovery Specialist that will support Credit Risk Advisors and their team to enhance customer cashflow and minimize risk through proactive debt recovery. The role involves employing various approaches to recover outstanding debts while keeping customers informed throughout the process.

Responsibilities

Management, Motivation, and Leadership:

• Take accountability for own work and delivery.
• Manage operational tasks to meet required standards.
• Strive to exceed performance targets.
• Enhance individual contributions to team efforts.
• Resolve operational problems within control.
• Deliver results according to individual KPIs.
• Execute tasks promptly.

Organizing and Planning:

• Plan tasks within a time span of 1 day to 3 months.
• Include routine and non-routine tasks in planning.
• Schedule own tasks and maintain a diary system.
• Plan work to ensure effective time management.

Effectiveness and Delivery:

• Make quality recommendations on own work.
• Identify and escalate operational problems.
• Exercise judgement within technical areas.
• Operate based on facts and apply common sense to problem-solving.
• Be pragmatic, logical, and disciplined.

Commitment and Effort:

• Assume responsibility and accountability for practices and processes.
• Critique own performance to improve work standards.
• Complete all tasks with effort and accountability.
• Consider all relevant details to ensure quality of work.

Initiative and Innovation:

• Demonstrate creativity and identify potential problems.
• Support innovation by recommending process improvements.
• Suggest new ways to improve processes in area of expertise.
• Take proactive actions without being asked.

Manage Operations:

• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; familiarity with M-Files is an advantage.
• Perform administrative duties by receiving, analyzing, and documenting communications.
• Utilize M-Files for reminders, updates, correspondence, reports, assigning tasks, and tracking workflows.
• Keep Credit Managers informed of progress.
• Ensure timely communication of meeting minutes and notes.

Collection Management:

• Manage and maintain collection matters for retainer and ad-hoc clients.
• Obtain and assess necessary documentation for debt collection.
• Load matters onto M-Files and maintain updated statuses.
• Follow proactive debt recovery processes to secure payments.
• Update industry stop statuses and diarize important dates using M-Files.
• Collaborate with Credit Risk Advisors for assistance when needed.
• Keep detailed and updated collection notes on M-Files.
• Decide on legal handovers and manage the process if necessary.
• Ensure all actions and notes are current on M-Files.

Client Collection Reporting:

• Manage and report on new and existing legal files.
• Liaise with attorneys, credit insurers, liquidators, and business rescue practitioners.
• Ensure constant recording of all matters on M-Files.
• Produce monthly and ad hoc reports.
• Comply with legal deadlines and keep advisors and clients informed of progress.

Insurance Policies Impact Monitoring:

• Understand insurance timelines and deadlines for debt collection.
• Comply with insurer deadlines and understand the impact of special conditions.

Outsourced Debtor Function:

• Capture receipts and process allocations.
• Capture credit notes and weekly upload invoices on customer portals.
• Follow up on payments and assist with counter sales cash-up verification.
• Release orders and provide weekly feedback reports.

Key Performance Areas:

• Ensure operational effectiveness within the area of influence.
• Achieve debt collection targets.
• Draft legal documents.
• Ensure customer satisfaction and value addition.
• Provide timely and accurate internal and external reports.
• Engage employees while incorporating company values.

Qualifications

• An NQF qualification, diploma, or degree is advantageous.

Experience

• One to three years’ experience in debt collection or credit control.
• Experience in a legal environment is advantageous.

Competencies

• Basic problem-solving skills.
• Ability to handle pressure and conflict.
• Resilience and strong communication skills.
• Computer proficiency and attention to detail.