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- Tasks: Support the Customer Care Manager in running a busy call centre and improving customer experience.
- Company: Join a globally recognised retail brand with a strong commitment to customer care.
- Benefits: Enjoy a competitive salary, generous holiday, staff discounts, and wellness perks.
- Other info: Opportunity for travel and personal development in a supportive team.
- Why this job: Make a real difference in customer satisfaction while developing your career in a dynamic environment.
- Qualifications: Experience in call centre management and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Our client is a well-known, award-winning global retail business with stores all over the world and an outsourced customer support centre in Eastern Europe that employs between 80 - 170 call centre agents throughout the year. This role will support the Customer Care Manager with the day to day running of the call centre, monitoring the processes and procedures, reporting and reviewing the best way of working, and identifying any improvements that can be made to the customer's experience.
You will coordinate the handling of customer complaints, drive improvements in complaint investigation, and undertake root cause identification and implementation of preventative actions to effectively minimise call volumes and call centre traffic. You will also research and respond to any escalated queries or complaints ensuring the business is made aware of impacting issues.
You will need strong call centre management experience with knowledge of process or quality improvement methods. You must have excellent written and verbal communication skills and the ability to take ownership of stressful or sensitive issues. The role is based in Littlehampton, however there will be a requirement to travel to Eastern Europe and the London office several times a year. You will be provided with a company mobile telephone and laptop.
As well as a competitive salary, here are just a few of the rewards and benefits you can look forward to: a 5% non-contributory pension plan, 23 days holiday, 3 days a year to volunteer in the local community, 50% staff discount and access to product sample sales, access to Perks At Work, an online shopping channel with exclusive deals & discounts, and LOVE money to spend on your well being and personal development.
If you would like to work for an internationally respected brand that offers a competitive salary and a great benefits package then we would like to hear from you.
Customer Support Centre Specialist in Littlehampton employer: The Recruitment Consultancy
Contact Detail:
The Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Centre Specialist in Littlehampton
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support. We should focus on showcasing our problem-solving skills and how we handle stressful situations, as these are key in this role.
✨Tip Number 3
Research the company’s values and recent news. This will help us tailor our responses during the interview and show that we’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about wanting to join their awesome team.
We think you need these skills to ace Customer Support Centre Specialist in Littlehampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Support Centre Specialist role. Highlight your call centre management experience and any process improvement methods you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer support and how you can improve the customer experience. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Communication Skills: Since excellent written and verbal communication skills are key for this role, make sure your application reflects that. Keep your language clear and concise, and double-check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture while you’re at it!
How to prepare for a job interview at The Recruitment Consultancy
✨Know the Company Inside Out
Before your interview, do some homework on the company. Understand their values, mission, and recent achievements. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Call Centre Experience
Be ready to discuss your previous call centre management experience in detail. Highlight specific examples where you've improved processes or handled difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer complaints or improve call centre operations. Think about real-life scenarios you've faced and how you resolved them. This will demonstrate your problem-solving skills and ability to take ownership.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team's current challenges or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.