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- Tasks: Assist customers with holiday queries and enhance their travel experience.
- Company: Fast-growing online travel company with a fun and exciting environment.
- Benefits: Full training, excellent progression opportunities, and discounted holidays.
- Other info: No prior experience needed; just bring your enthusiasm and communication skills!
- Why this job: Join a vibrant team and help create unforgettable holiday experiences.
- Qualifications: Nordic language skills and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
If you are looking for a new role in a fun and exciting environment and the opportunity to work for a fast growing, progressive company then this could be just the role for you! Our client is an online travel company based in Lancing and they are looking to add to their team of Customer Service Advisors. Full training, excellent opportunities for progression and discounted holidays are just a couple of the great benefits on offer.
This role will see you dealing with any queries that a customer may have after booking their holiday but before they travel. You will be dealing with incoming calls and taking details of amendments to bookings (for example passenger name changes, special hotel requests etc), contacting airlines or hotels if necessary and then confirming all of the details back to the customer when resolved. This will involve using a number of different computer systems and screens so the ability to multitask is really important!
You will also need to communicate any flight or accommodation changes to the customers and whenever you are talking to a customer, you should also be identifying opportunities to enhance their holiday by offering add ons and extras. Our client is very proud of the brand that they have created and is looking for people who will represent this at all times by being an efficient, friendly and helpful voice at the end of the phone.
You don't necessarily need experience for this role, so if you love talking to people, have some customer service experience in retail or hospitality and are looking for your first office based role then we'd love to hear from you. We are specifically looking for Nordic speaking candidates; Swedish, Icelandic, Danish, Finnish and Norwegian.
You will need excellent communication skills, both verbal and written, be a really great listener and the kind of person who loves the challenge of resolving a problem. The role involves working shift patterns with hours between 8am and 8pm and will include weekends.
Nordic Speaking Customer Service Advisors in Lancing employer: The Recruitment Consultancy
Contact Detail:
The Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nordic Speaking Customer Service Advisors in Lancing
✨Tip Number 1
Get to know the company! Research their values, culture, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, try role-playing with a friend or family member. This will help you feel more confident when handling queries and showcasing your problem-solving abilities.
✨Tip Number 3
Be ready to multitask! Familiarise yourself with different computer systems and practice juggling multiple tasks at once. This will prepare you for the fast-paced environment and show that you can handle the demands of the job.
✨Tip Number 4
Apply through our website! We want to see your application and get you on board. Plus, it’s a great way to ensure your details are in the right hands and you’re considered for the role as soon as possible.
We think you need these skills to ace Nordic Speaking Customer Service Advisors in Lancing
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and enthusiasm into your words. Remember, we’re looking for friendly voices to represent our brand!
Tailor Your Application: Make sure to tailor your application to the role. Highlight any customer service experience you have, even if it’s from retail or hospitality. We love seeing how your skills can translate into helping our customers have the best holiday experience!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of what you want to say. This shows us that you can communicate effectively, which is key in this role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at The Recruitment Consultancy
✨Know the Company
Before your interview, take some time to research the online travel company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to demonstrate your communication skills. Practice answering common customer service scenarios and think about how you would handle difficult situations. Remember, it's all about being friendly and helpful!
✨Multitasking is Key
The job requires using multiple computer systems while talking to customers. During the interview, highlight any experiences where you've successfully multitasked. You could mention times in retail or hospitality where you managed several tasks at once while keeping customers happy.
✨Emphasise Your Problem-Solving Skills
Be ready to discuss examples of how you've resolved issues in the past. Whether it was a tricky customer situation or a last-minute change, showing that you can think on your feet and find solutions will impress the interviewers. They want to see that you can enhance the customer experience!