At a Glance
- Tasks: Assist customers with holiday queries and enhance their travel experience.
- Company: Fast-growing online travel company with a fun work environment.
- Benefits: Full training, career progression, and discounted holidays.
- Other info: Flexible shift patterns with opportunities for growth.
- Why this job: Join a vibrant team and help create unforgettable travel experiences.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
If you are looking for a new role in a fun and exciting environment and the opportunity to work for a fast growing, progressive company then this could be just the role for you! Our client is an online travel company based in Lancing and they are looking to add to their team of Customer Service Advisors. Full training, excellent opportunities for progression and discounted holidays are just a couple of the great benefits on offer.
This role will see you dealing with any queries that a customer may have after booking their holiday but before they travel. You will be dealing with incoming calls and taking details of amendments to bookings (for example passenger name changes, special hotel requests etc), contacting airlines or hotels if necessary and then confirming all of the details back to the customer when resolved. This will involve using a number of different computer systems and screens so the ability to multitask is really important!
You will also need to communicate any flight or accommodation changes to the customers and whenever you are talking to a customer, you should also be identifying opportunities to enhance their holiday by offering add ons and extras. Our client is very proud of the brand that they have created and is looking for people who will represent this at all times by being an efficient, friendly and helpful voice at the end of the phone.
You don't necessarily need experience for this role, so if you love talking to people, have some customer service experience in retail or hospitality and are looking for your first office based role then we'd love to hear from you. You will need excellent communication skills, both verbal and written, be a really great listener and the kind of person who loves the challenge of resolving a problem.
The role involves working shift patterns with hours between 8am and 8pm and will include weekends.
Customer Service Advisor in Lancing employer: The Recruitment Consultancy
Join a vibrant and dynamic team at our client's online travel company in Lancing, where you'll enjoy a fun work environment and the chance to grow your career. With full training provided, excellent progression opportunities, and enticing benefits like discounted holidays, this role as a Customer Service Advisor is perfect for those who thrive on helping others and love the travel industry. Embrace the opportunity to be part of a brand that values efficiency, friendliness, and customer satisfaction.
Contact Details:
The Recruitment Consultancy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Lancing
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the travel company. Understand their values, services, and what makes them unique. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, it’s crucial to demonstrate your ability to communicate clearly and effectively. Try role-playing with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Show off your multitasking abilities! During the interview, be ready to discuss how you manage multiple tasks at once. You could share examples from previous jobs or experiences where you successfully juggled various responsibilities without dropping the ball.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. By applying directly through our site, you’ll have a better chance of standing out and landing that exciting Customer Service Advisor role!
We think you need these skills to ace Customer Service Advisor in Lancing
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and enthusiasm into your words. Remember, we’re looking for someone who can bring a friendly vibe to our team!
Tailor Your Application:Make sure to tailor your application to the Customer Service Advisor role. Highlight any relevant experience, even if it’s from retail or hospitality. We love seeing how your past roles have prepared you for this exciting opportunity with us!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. This shows us that you can communicate effectively, which is super important in this role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our awesome team!
How to prepare for a job interview at The Recruitment Consultancy
✨Know the Company
Before your interview, take some time to research the online travel company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Customer Service Advisor, communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to simulate the interview environment and get comfortable with articulating your thoughts.
✨Showcase Your Multitasking Ability
Since the role involves using multiple computer systems and handling various customer queries simultaneously, be prepared to discuss examples from your past experiences where you successfully multitasked. Highlight any relevant situations from retail or hospitality that demonstrate your ability to juggle tasks efficiently.
✨Emphasise Problem-Solving Skills
The ability to resolve issues is crucial for this position. Think of specific instances where you've turned a negative situation into a positive outcome. Be ready to share these stories during your interview to illustrate your problem-solving skills and how you can enhance the customer experience.
