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- Tasks: Assist customers with holiday queries and enhance their travel experience.
- Company: Fast-growing online travel company with a fun work environment.
- Benefits: Full training, excellent progression opportunities, and discounted holidays.
- Why this job: Join a vibrant team and help create unforgettable travel experiences.
- Qualifications: Nordic language skills and a passion for customer service.
- Other info: No prior experience needed; perfect for first office roles!
The predicted salary is between 24000 - 36000 £ per year.
If you are looking for a new role in a fun and exciting environment and the opportunity to work for a fast growing, progressive company then this could be just the role for you! Our client is an online travel company based in Lancing and they are looking to add to their team of Customer Service Advisors. Full training, excellent opportunities for progression and discounted holidays are just a couple of the great benefits on offer.
This role will see you dealing with any queries that a customer may have after booking their holiday but before they travel. You will be dealing with incoming calls and taking details of amendments to bookings (for example passenger name changes, special hotel requests etc), contacting airlines or hotels if necessary and then confirming all of the details back to the customer when resolved. This will involve using a number of different computer systems and screens so the ability to multitask is really important!
You will also need to communicate any flight or accommodation changes to the customers and whenever you are talking to a customer, you should also be identifying opportunities to enhance their holiday by offering add ons and extras. Our client is very proud of the brand that they have created and is looking for people who will represent this at all times by being an efficient, friendly and helpful voice at the end of the phone.
You don’t necessarily need experience for this role, so if you love talking to people, have some customer service experience in retail or hospitality and are looking for your first office based role then we’d love to hear from you.
We are specifically looking for Nordic speaking candidates; Swedish, Icelandic, Danish, Finnish and Norwegian. You will need excellent communication skills, both verbal and written, be a really great listener and the kind of person who loves the challenge of resolving a problem. The role involves working shift patterns with hours between 8am and 8pm and will include weekends.
This opportunity is advertised by The Recruitment Consultancy which is operating as an Employment Agency.
Nordic Speaking Customer Service Advisors in Lancing employer: The Recruitment Consultancy Ltd
Contact Detail:
The Recruitment Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nordic Speaking Customer Service Advisors in Lancing
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the online travel company. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your multitasking skills! Since you'll be using different computer systems while talking to customers, try simulating this at home. Use a phone or video call while navigating through a website or document. It’ll help you feel more comfortable during the actual job.
✨Tip Number 3
Show off your communication skills! During the interview, focus on how you can effectively listen and respond to customer queries. Share examples from your past experiences in retail or hospitality where you resolved issues or enhanced customer experiences.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that pop up. Don’t miss out on your chance to join a fun and exciting environment!
We think you need these skills to ace Nordic Speaking Customer Service Advisors in Lancing
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re looking for someone who can connect with customers, so show us how you’d do that in your application.
Tailor Your Application: Make sure to tailor your application to the role of Nordic Speaking Customer Service Advisor. Highlight any relevant experience you have, even if it’s from retail or hospitality. We love seeing how your background can bring value to our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the information you need about the role and our company. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at The Recruitment Consultancy Ltd
✨Know Your Stuff
Before the interview, make sure you research the company and its services. Understand what they offer and how they operate, especially in the travel sector. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice your verbal and written communication skills. Be ready to demonstrate how you can handle queries and resolve issues effectively. You might even want to prepare a few examples from your past experiences where you’ve excelled in customer service.
✨Multitasking is Key
The job requires handling multiple systems and screens simultaneously. During the interview, highlight any experience you have with multitasking, whether it’s in previous jobs or even in everyday situations. This will reassure them that you can manage the demands of the role.
✨Be Enthusiastic and Personable
This company values a friendly and helpful attitude. Make sure to convey your enthusiasm for the role and your passion for helping customers. A positive attitude can go a long way in making a great impression during your interview!
