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- Tasks: Provide on-site and remote tech support, troubleshoot hardware/software issues, and ensure smooth IT operations.
- Company: Join a dynamic company focused on ongoing technical training and career development in Dublin.
- Benefits: Enjoy a competitive salary, company vehicle, and opportunities for professional growth.
- Why this job: Be part of a fast-paced environment where your problem-solving skills make a real impact.
- Qualifications: 2+ years in desktop support, CompTIA A+ certification, and hands-on experience with SCCM required.
- Other info: Full driving license needed for travel between client sites.
Dynamic, fast-paced environment with ongoing technical training and career development opportunities.
Dublin 12 Location: €35,000 - €40,000 per year + Company Vehicle (FULL DRIVERS LICENCE REQUIRED).
This role will primarily involve providing on-site and remote technical support to end users, focusing on troubleshooting and resolving hardware and software issues. The successful candidate will work on a variety of devices, including desktops, laptops, handhelds, and printers.
Your Responsibilities:
- Provide remote and desk-side support services to end users across various locations.
- Troubleshoot and resolve PC-related problems via phone, remote tools, or on-site desk-side support.
- Offer day-to-day technical support within the client environment, ensuring smooth operation of IT systems.
- Perform 2nd level diagnostics and support for hardware, including PCs, laptops, handheld devices (iOS and Android), and printers.
- Build, configure, and deploy computers (desktops, laptops, tablets, handhelds) according to company standards and policies.
- Re-image PCs and laptops as needed to ensure proper configuration and performance.
- Install, diagnose, and resolve issues with desktop software packages to ensure maximum availability.
- Provide on-site break/fix support for all in-scope devices, ensuring minimal downtime for end users.
- Replace hardware based on the company’s hardware refresh policy.
- Utilize remote tools (such as MS Teams) to access and resolve technical issues remotely.
- Ensure accurate asset tracking by updating the asset database with any changes or additions to hardware assignments.
- Collaborate with the local management team to address hardware requirements for users and sites.
- Provide support for laptops, desktops, printers, scanners, and other IT peripherals.
Your Experience:
- Minimum of 2 years’ experience in desktop support or related field.
- CompTIA A+ certification is required.
- Hands-on experience with SCCM (System Centre Configuration Manager) is essential.
- Basic networking knowledge, including patching and cabling.
- Extensive knowledge of Windows 10, MS Office, and Office 365.
- Strong customer handling skills, with the ability to communicate effectively with end users.
- Excellent problem-solving skills, with the ability to resolve technical issues efficiently.
- Ability to communicate clearly and professionally with customers and management teams.
- Full, clean driving license (required for travel between various client sites).
- Experience with mobile device management (iOS/Android) and troubleshooting.
- Familiarity with ITIL or other IT service management frameworks.
Please APPLY directly or contact for further details.
IT Field Support Engineer employer: The Recruitment Company
Contact Detail:
The Recruitment Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Support Engineer
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as SCCM and remote support tools like MS Teams. Being able to demonstrate your hands-on experience with these tools during the interview will set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common hardware and software issues. Prepare to discuss specific examples of problems you've solved in the past, as this will showcase your problem-solving abilities and technical expertise.
✨Tip Number 3
Since strong customer handling skills are essential, practice how you communicate technical information clearly and professionally. Consider role-playing scenarios where you explain solutions to non-technical users, as this will help you convey your ability to support end users effectively.
✨Tip Number 4
Make sure you have a full, clean driving licence, as travel between client sites is required. Be prepared to discuss your availability for travel during the interview, as this shows your commitment to fulfilling the job's requirements.
We think you need these skills to ace IT Field Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support and technical troubleshooting. Emphasise your CompTIA A+ certification and hands-on experience with SCCM, as these are essential for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and customer handling abilities. Mention specific examples of how you've successfully resolved technical issues in previous roles.
Highlight Technical Skills: In your application, clearly list your technical skills, including knowledge of Windows 10, MS Office, and mobile device management. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Show Enthusiasm for Learning: Express your eagerness for ongoing technical training and career development opportunities. Companies appreciate candidates who are committed to personal and professional growth.
How to prepare for a job interview at The Recruitment Company
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with desktop support, especially with tools like SCCM and troubleshooting hardware issues. Bring examples of past problems you've solved and how you approached them.
✨Demonstrate Customer Service Abilities
Since this role involves direct interaction with end users, highlight your strong customer handling skills. Share specific instances where you effectively communicated technical information to non-technical users.
✨Familiarise Yourself with the Company’s Environment
Research the company’s IT infrastructure and any specific technologies they use. This will show your genuine interest in the role and help you tailor your responses during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Practice articulating your thought process when diagnosing and resolving technical issues, as this is crucial for the role.
