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- Tasks: Provide on-site and remote tech support, troubleshoot hardware/software issues, and ensure smooth IT operations.
- Company: Join a dynamic company focused on ongoing technical training and career development in Dublin.
- Benefits: Enjoy a competitive salary, company vehicle, and opportunities for growth in a fast-paced environment.
- Why this job: Be part of a vibrant team, enhance your tech skills, and make a real impact on users' experiences.
- Qualifications: 2+ years in desktop support, CompTIA A+ certification, and strong problem-solving skills required.
- Other info: Full driving license needed for travel; apply now as high application volume is expected!
Dynamic, fast-paced environment with ongoing technical training and career development opportunities.
Dublin 12 Location €35,000 - €40,000 per year + Company Vehicle (FULL DRIVERS LICENCE REQUIRED).
This role will primarily involve providing on-site and remote technical support to end users, focusing on troubleshooting and resolving hardware and software issues. The successful candidate will work on a variety of devices, including desktops, laptops, handhelds, and printers.
Your Responsibilities:
- Provide remote and desk-side support services to end users across various locations.
- Troubleshoot and resolve PC-related problems via phone, remote tools, or on-site desk-side support.
- Offer day-to-day technical support within the client environment, ensuring smooth operation of IT systems.
- Perform 2nd level diagnostics and support for hardware, including PCs, laptops, handheld devices (iOS and Android), and printers.
- Build, configure, and deploy computers (desktops, laptops, tablets, handhelds) according to company standards and policies.
- Re-image PCs and laptops as needed to ensure proper configuration and performance.
- Install, diagnose, and resolve issues with desktop software packages to ensure maximum availability.
- Provide on-site break/fix support for all in-scope devices, ensuring minimal downtime for end users.
- Replace hardware based on the company’s hardware refresh policy.
- Utilize remote tools (such as MS Teams) to access and resolve technical issues remotely.
- Ensure accurate asset tracking by updating the asset database with any changes or additions to hardware assignments.
- Collaborate with the local management team to address hardware requirements for users and sites.
- Provide support for laptops, desktops, printers, scanners, and other IT peripherals.
Your Experience:
- Minimum of 2 years’ experience in desktop support or related field.
- CompTIA A+ certification is required.
- Hands-on experience with SCCM (System Centre Configuration Manager) is essential.
- Basic networking knowledge, including patching and cabling.
- Extensive knowledge of Windows 10, MS Office, and Office 365.
- Strong customer handling skills, with the ability to communicate effectively with end users.
- Excellent problem-solving skills, with the ability to resolve technical issues efficiently.
- Ability to communicate clearly and professionally with customers and management teams.
- Full, clean driving license (required for travel between various client sites).
- Experience with mobile device management (iOS/Android) and troubleshooting.
- Familiarity with ITIL or other IT service management frameworks.
Please APPLY directly or contact for further details.
IT Field Support Engineer employer: The Recruitment Company
Contact Detail:
The Recruitment Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Support Engineer
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as SCCM and remote support tools like MS Teams. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for Windows 10 and common desktop software packages. Prepare to share examples of how you've resolved technical issues in the past, as this will showcase your problem-solving abilities to potential employers.
✨Tip Number 3
Since this role involves a lot of customer interaction, practice your communication skills. Be ready to explain technical concepts in simple terms, as this will help you connect with end users and demonstrate your strong customer handling skills.
✨Tip Number 4
Make sure you have a full, clean driving licence, as travel between client sites is required. Highlight your flexibility and willingness to travel in your discussions, as this can set you apart from other candidates.
We think you need these skills to ace IT Field Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support and technical troubleshooting. Emphasise your CompTIA A+ certification and hands-on experience with SCCM, as these are essential for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and customer handling abilities. Mention specific examples of how you've successfully resolved technical issues in previous roles.
Highlight Technical Skills: In your application, clearly list your technical skills, including knowledge of Windows 10, MS Office, and mobile device management. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT support role.
How to prepare for a job interview at The Recruitment Company
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with desktop support, particularly with Windows 10 and MS Office. Highlight any specific troubleshooting scenarios you've encountered and how you resolved them, as this will demonstrate your problem-solving abilities.
✨Familiarise Yourself with Remote Tools
Since the role involves using remote tools like MS Teams, make sure you understand how these tools work. You might be asked to explain how you would use them to troubleshoot issues remotely, so having a solid grasp of their functionalities will give you an edge.
✨Emphasise Customer Service Skills
Strong customer handling skills are crucial for this position. Prepare examples of how you've effectively communicated with end users in the past, especially in high-pressure situations. This will show that you can maintain professionalism while resolving technical issues.
✨Understand the Company Culture
Research StudySmarter's values and work environment. Being able to articulate why you want to work there and how you align with their culture can set you apart from other candidates. It shows genuine interest and helps you connect with the interviewers.
