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- Tasks: Support and enhance the ServiceNow platform while optimising ITSM processes.
- Company: Join a global organisation leading in IT service management.
- Benefits: Enjoy a hybrid working model, career development, and ongoing training.
- Why this job: Be part of a dynamic team driving continuous improvement and innovation.
- Qualifications: 2+ years as a Business Analyst with ServiceNow experience required.
- Other info: Competitive salary with bonuses and pension contributions.
Dublin 2 - office based role
A global organisation is seeking a ServiceNow Business Analyst to support and enhance its ServiceNow platform throughout the current implementation process. This is a key role within the IT team, focused on optimising ITSM processes, driving platform improvements, and delivering stakeholder value.
Key Responsibilities:- Maintain and enhance the ServiceNow platform, including biannual upgrades and new workflow development.
- Analyse business needs, document requirements, and configure the platform accordingly.
- Deliver training and provide support to end-users and fulfilment teams.
- Collaborate with cross-functional teams to improve IT service delivery and reporting.
- Drive continuous improvement and ensure alignment with best practices.
- 2+ years' experience in a Business Analyst role with ServiceNow.
- Deep understanding of ServiceNow capabilities and ITSM processes (Incident, Problem, Change, Request, Configuration).
- Certified ServiceNow System Administrator (CSA).
- Strong grasp of ITIL principles (ITIL v3 or v4 certification a plus).
- Excellent analytical, communication, and stakeholder engagement skills.
- Experience with Agile/Scrum; familiarity with Lean or Six Sigma is beneficial.
- Opportunity to work on a global platform with cutting-edge tools.
- Hybrid working model with flexible arrangements.
- Career development and ongoing training in ServiceNow technologies.
Apply now to take the next step in your ServiceNow career.
Business Analyst - ServiceNow employer: The Recruitment Company
Contact Detail:
The Recruitment Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst - ServiceNow
✨Tip Number 1
Familiarise yourself with the latest features and updates of the ServiceNow platform. Being knowledgeable about recent enhancements will not only help you in interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals who are already working as Business Analysts in ServiceNow. Attend industry meetups or webinars to connect with them, as they can provide valuable insights and potentially refer you to open positions.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised ITSM processes in your previous roles. Having concrete cases ready will showcase your analytical skills and ability to drive improvements, which are crucial for this position.
✨Tip Number 4
Brush up on your ITIL principles and be ready to explain how they apply to ServiceNow. Understanding these concepts deeply will help you articulate your value to the team and show that you're aligned with best practices.
We think you need these skills to ace Business Analyst - ServiceNow
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Business Analyst position. Understand the key responsibilities and the skills required, especially those related to ServiceNow and ITSM processes.
Tailor Your CV: Customise your CV to highlight your relevant experience as a Business Analyst, particularly with ServiceNow. Emphasise your understanding of ITIL principles and any certifications you hold, such as the Certified ServiceNow System Administrator.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your previous experience aligns with the responsibilities listed in the job description, particularly in optimising IT service delivery.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Business Analyst role.
How to prepare for a job interview at The Recruitment Company
✨Showcase Your ServiceNow Knowledge
Make sure to highlight your understanding of ServiceNow capabilities and ITSM processes during the interview. Be prepared to discuss specific features you've worked with and how they can be leveraged to optimise business operations.
✨Demonstrate Analytical Skills
Prepare examples that showcase your analytical abilities. Discuss how you've previously analysed business needs, documented requirements, and configured platforms to meet those needs effectively.
✨Emphasise Collaboration Experience
Since this role involves working with cross-functional teams, be ready to share experiences where you successfully collaborated with others. Highlight any specific projects where teamwork led to improved IT service delivery.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past challenges you've faced in a Business Analyst role and how you applied ITIL principles or Agile methodologies to overcome them.
