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- Tasks: Support customers with Universal Credit and job searches in a digital world.
- Company: Join a diverse and inclusive employer focused on social mobility.
- Benefits: Enjoy on-the-job training, career progression, and valuable skills development.
- Why this job: Make a real impact by helping others while building trust and relationships.
- Qualifications: 5 GCSEs including Maths & English and 2 A-Levels required.
- Other info: Mandatory training attendance is essential; Access NI check needed.
The predicted salary is between 24000 - 36000 £ per year.
Social network you want to login/join with:
Location: Newtownards Jobs and Benefits Office, 8 East Street, Newtownards BT23 7EL
Benefits working with NICS:
- On the job training provided
- Long term opportunity
- Gain valuable skills and progress your career
- Diverse and inclusive employer with active social mobility policies
Job Duties:
- Providing support to customers claiming Universal Credit, Employment and Support Allowance and Jobseekers Allowance.
- Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
- Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
- Building positive relationships with customers that encourages, motivates, and builds trust.
- Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
- Making timely decisions, based on customer needs, and referring them to appropriate help and support.
- Be accountable for performance and management of your caseload.
Please note full attending is required during mandatory training and consolidation.
- Must have 5 GCSEs including Maths & English (must be able to show certificates)
- 2 A-Levels as a passing grade in separate subjects
*The successful applicant will be required to complete an Access NI during registration*
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Work Coach – Newtownards employer: The Recruitment Co
Contact Detail:
The Recruitment Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Work Coach – Newtownards
✨Tip Number 1
Familiarise yourself with Universal Credit, Employment and Support Allowance, and Jobseekers Allowance. Understanding these benefits will help you provide better support to customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Build your digital skills if you haven't already. Since the role involves helping customers navigate a largely digital job search, being comfortable with online platforms and tools will be a significant advantage.
✨Tip Number 3
Network with local employment agencies and community organisations in Newtownards. This will not only enhance your understanding of local job opportunities but also show your commitment to supporting the community.
✨Tip Number 4
Prepare for scenario-based questions in your interview. Think about how you would handle various customer situations, as this role requires building trust and providing tailored support to individuals.
We think you need these skills to ace Work Coach – Newtownards
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the duties of a Work Coach.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, support roles, or job coaching. Use specific examples to demonstrate your ability to build relationships and provide effective advice.
Showcase Your Skills: Make sure to mention your qualifications, especially your GCSEs and A-Levels. If you have additional training or certifications relevant to the role, include those as well to strengthen your application.
Personalise Your Cover Letter: Write a compelling cover letter that reflects your passion for helping others and your understanding of the challenges faced by job seekers. Address how you can contribute to the goals of the Jobs and Benefits Office in Newtownards.
How to prepare for a job interview at The Recruitment Co
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Work Coach. Familiarise yourself with Universal Credit, Employment and Support Allowance, and Jobseekers Allowance, as well as the importance of building relationships with customers.
✨Showcase Your Communication Skills
As a Work Coach, effective communication is key. Prepare examples of how you've successfully communicated with others in the past, especially in challenging situations, to demonstrate your ability to build trust and motivate customers.
✨Research Local Employment Opportunities
Having knowledge of local job markets can set you apart. Research the employment landscape in Newtownards and be ready to discuss how you would assist customers in finding suitable vacancies.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making skills and ability to support customers. Think about how you would handle various situations, ensuring you align your answers with the values of inclusivity and support outlined in the job description.