At a Glance
- Tasks: Deliver customer support via phone and handle administrative tasks.
- Company: Join a dynamic team in Derry/Londonderry with a focus on collaboration.
- Benefits: Competitive pay of £13.75PH, hybrid working options, and potential for extension.
- Other info: Initial training requires full-time office presence; great opportunity for growth.
- Why this job: Kickstart your career with valuable experience in a supportive environment.
- Qualifications: 5 GCSEs including Maths and English, plus strong IT and communication skills.
The predicted salary is between 28500 - 28500 € per year.
We are currently recruiting an Admin Officer for our client based in Derry/Londonderry, Lisahally. The successful candidates will be required to start once the vetting paperwork and ANI are completed.
Start date: 22nd June
Rate of pay: £13.75PH
Duration: 04/10/2026 with possibility of extension
Hours of work: 37
Key Responsibilities:
- Positions primarily involve delivering customer support via telephone, with an element of administrative task work also.
- Successful candidates will be expected to work to a hybrid schedule with some home working required. However, for the initial training period, staff are required to be based in the office on a full-time basis. Leave cannot be taken during this training period (which lasts around 12 weeks) except when agreed before the start of the assignment.
Main Duties include:
- Answering calls within agreed timescales, taking personal responsibility to maximise availability for answering calls and delivering an accessible, effective service.
- Working on various administrative tasks at pace.
- Working collaboratively to deliver results and the ability to work within and contribute to a team environment.
Desirable Skills:
- Ability to work in a pressurised telephony environment.
- Good verbal and written communication skills.
- Ability to build rapport with colleagues and customers.
- Ability to work accurately within set deadlines and to achieve targets.
- Basic IT skills with an aptitude for learning new systems.
- Being organised with good time management skills.
- Excellent interpersonal skills and ability to effectively communicate with members of the public.
Essential Criteria applicants must have:
- 5 GCSE’s including Maths and English (Proof of certs required).
- Excellent IT skills, including use of Microsoft Word and Excel.
- Excellent communication skills.
A criminal record will not necessarily be a bar to obtaining a position. The UK Recruitment Co. Ltd has policies on the Recruitment of Ex-Offenders and the Secure Handling, Use, Storage, and Retention of Disclosure Information, copies of which can be made available upon request.
Please send your CV via the link or email.
Telephony Admin Officer Derry/ Londonderry Lisahally 22nd June Start employer: The Recruitment Co.
Join a dynamic team as a Telephony Admin Officer in Derry/Londonderry, where we prioritise employee well-being and professional growth. Our supportive work culture fosters collaboration and offers flexible hybrid working arrangements after an initial training period, ensuring you can balance your personal and professional life effectively. With competitive pay and opportunities for career advancement, this role is perfect for those seeking meaningful employment in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Telephony Admin Officer Derry/ Londonderry Lisahally 22nd June Start
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Dress the part! Even if the job is hybrid, showing up in smart attire for your interview can make a great first impression. It shows you take the opportunity seriously and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Telephony Admin Officer Derry/ Londonderry Lisahally 22nd June Start
Some tips for your application 🫡
Tailor Your CV:Make sure to customise your CV for the Telephony Admin Officer role. Highlight your customer support experience and any relevant administrative skills. We want to see how you fit into our team!
Show Off Your Communication Skills:Since this role involves a lot of communication, don’t forget to showcase your verbal and written skills in your application. Use clear language and be concise – we love a good communicator!
Highlight Your IT Proficiency:Mention your experience with Microsoft Word and Excel, as these are essential for the job. If you've used any other systems, let us know! We appreciate tech-savvy candidates.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and get back to you quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at The Recruitment Co.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and desirable skills, especially those related to customer support and administrative tasks. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Practice Your Communication Skills
Since this role involves a lot of telephone interaction, practice your verbal communication skills. You might want to do mock interviews with friends or family, focusing on clear and concise responses. Remember, good communication is key to building rapport with both colleagues and customers.
✨Showcase Your IT Proficiency
Brush up on your Microsoft Word and Excel skills before the interview. Be prepared to discuss any relevant experience you have with these tools, as well as your ability to learn new systems quickly. If you have examples of how you've used these skills in previous roles, share them!
✨Demonstrate Team Spirit
This position requires collaboration, so be ready to talk about your experiences working in a team environment. Think of specific examples where you contributed to a team goal or helped a colleague. Highlighting your interpersonal skills will show that you can thrive in a hybrid work setting.
