At a Glance
- Tasks: Support customers through calls, resolve queries, and maintain records in a dynamic environment.
- Company: Join a reputable organisation in Belfast City Centre with a focus on customer service.
- Benefits: Earn £13.75PH, enjoy potential remote work after 6 months, and develop your skills.
- Other info: Full attendance required during training; excellent growth opportunities await!
- Why this job: Make a real difference by helping diverse customers while building your career.
- Qualifications: 5 GCSEs including Maths and English, plus strong IT and communication skills.
The predicted salary is between 28500 - 30000 £ per year.
We are currently recruiting an Admin Officer for our client based in Belfast City Centre. The successful candidates will be required to start once the vetting paperwork and ANI are completed.
Start date: 10th June
Rate of pay: £13.75PH
Duration: 1/09/2026
Hours of work: 37
Key Responsibilities:
- This is a long term assignment consisting of 6 weeks online training and consolidation. Successful candidates will remain office based for up to the first 6 months of the assignment; the option to work from home may become available after 6 months and depending on performance.
- No leave can be granted during the training and consolidation period.
- Your responsibilities will include, but not be limited to:
- To competently use the telephone as this is the primary means of customer contact through inbound and outbound calls.
- To help and support our diverse group of customers by delivering a quality service, communicating clearly and effectively, providing accurate information, and influencing/negotiating to successfully resolve queries and/or action any changes to their personal circumstances in what can be difficult and sensitive situations.
- Take personal accountability for every customer/stakeholder you have contact with.
- Consider each customer's case as a whole, making the right decisions at the right time.
- Give clear and explainable reasons for your decisions.
- Be polite and professional, treating customers with respect.
- Adapting your behaviour to meet the needs of our diverse customers.
- Maintaining clerical and electronic records.
- To listen, be honest, be empathetic and compassionate and always remain composed and professional in what can sometimes be a challenging environment.
- To protect Departmental and our customer's personal information adhering to all security policies and procedures.
- To ensure that all actions required to maintain the claimant's digital account are completed promptly and accurately.
- To work on your own and collaboratively, effectively, and flexibly within a team and contribute towards team expectations.
- Take responsibility for your own development to improve competency and skills, supporting and coaching others to do the same.
- Use a range of computer systems, telephony, and digital platforms.
Sickness/Absence: Due to the nature of the training, full attendance is important during the training period; noncompliance may lead to your assignment being ended early. Emergency leave will be considered on a case by case basis.
Essential Criteria applicants must have:
- 5 GCSE's including Maths and English (Proof of certs required)
- Excellent IT skills, including use of Microsoft Word and Excel.
- Excellent communication skills.
A criminal record will not necessarily be a bar to obtaining a position. The UK Recruitment Co. Ltd has policies on the Recruitment of Ex-Offenders and the Secure Handling, Use, Storage, and Retention of Disclosure Information, copies of which can be made available upon request.
Please send your CV via the link or email.
Telephony Admin Officer Belfast City Centre 10th June Start employer: The Recruitment Co.
Join a dynamic team in the heart of Belfast City Centre, where we prioritise employee development and offer a supportive work culture. With a competitive pay rate and the potential for flexible working arrangements after six months, this role not only provides meaningful engagement with a diverse customer base but also fosters personal growth through comprehensive training and collaborative teamwork. Experience a workplace that values professionalism, empathy, and accountability, making it an excellent choice for those seeking a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Telephony Admin Officer Belfast City Centre 10th June Start
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Dress the part! Even if the job allows for casual wear, showing up in smart attire can make a great first impression. It shows you take the opportunity seriously and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and appreciation for the interviewer's time.
We think you need these skills to ace Telephony Admin Officer Belfast City Centre 10th June Start
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your relevant experience and skills that match what we're looking for, especially in communication and IT. This shows us you’re serious about the role!
Showcase Your Skills:Don’t just list your qualifications; demonstrate how you've used your skills in real situations. For example, if you’ve handled customer queries before, share a brief story about it. We love seeing practical examples!
Be Professional Yet Personable:While we want to see your professional side, don’t forget to let your personality shine through. Use a friendly tone in your application to show us you can connect with our diverse customers effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at The Recruitment Co.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and essential criteria, especially around customer service and communication skills. This will help you tailor your answers to show how you fit the role perfectly.
✨Practice Makes Perfect
Rehearse common interview questions related to telephony and customer service. Think about scenarios where you've had to resolve difficult situations or adapt your communication style. Practising your responses will boost your confidence and help you articulate your experiences clearly.
✨Showcase Your IT Skills
Since excellent IT skills are essential for this role, be prepared to discuss your experience with Microsoft Word, Excel, and any other relevant software. You might even want to mention specific tasks you've completed using these tools to demonstrate your proficiency.
✨Be Professional and Personable
During the interview, remember to maintain a polite and professional demeanour. Show empathy and understanding when discussing customer interactions, as this is crucial for the role. A friendly attitude can go a long way in making a positive impression!
