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For Companies At a Glance
- Tasks: Support customers in German and English, resolving queries and enhancing their experience.
- Company: Join a vibrant team at a global lottery company making a difference worldwide.
- Benefits: Enjoy hybrid work options, competitive pay, and weekly salary payments.
- Why this job: Be part of a fun, diverse culture while helping customers and making an impact.
- Qualifications: Fluent in German and English, with excellent communication skills and a passion for customer service.
- Other info: Shifts are flexible, allowing you to balance work and study effectively.
Location: Hybrid, based in Ringwood or London
Hours: 40 paid hours per week, shifts scheduled between 8:00 AM and 8:00 PM, Monday to Saturday
Pay: £12.65 per hour paid weekly
About the Role
We are seeking a passionate and dedicated Multilingual Customer Experience Consultant to join our dynamic team supporting a global lottery campaign.
Multilingual Customer Experience Consultant (German & English) employer: The Recruitment Co.
Contact Detail:
The Recruitment Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multilingual Customer Experience Consultant (German & English)
✨Tip Number 1
Brush up on your language skills! Since this role requires fluency in both German and English, make sure you can confidently switch between the two languages. Practising common customer service scenarios in both languages can give you an edge.
✨Tip Number 2
Familiarise yourself with our company values and mission. Understanding what we stand for at StudySmarter will help you align your answers during any interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various customer service scenarios, especially those that might involve multilingual communication. This will demonstrate your problem-solving skills and adaptability.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and the specific expectations for the role, which can be invaluable during your interview preparation.
We think you need these skills to ace Multilingual Customer Experience Consultant (German & English)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your multilingual skills, particularly in German and English. Include any relevant customer service experience and emphasise your ability to communicate effectively in both languages.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for the role. Mention specific experiences where you successfully resolved customer issues, especially in a multilingual context.
Highlight Relevant Skills: In your application, focus on skills that are crucial for a Customer Experience Consultant, such as problem-solving, empathy, and communication. Provide examples of how you've used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is vital in customer service roles.
How to prepare for a job interview at The Recruitment Co.
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Understand the Company’s Values
Research the company’s mission and values before the interview. This will help you align your answers with what they stand for, showing that you are not only a good fit for the role but also for the company culture.
✨Prepare for Customer Scenarios
As a Customer Experience Consultant, you’ll likely face various customer scenarios. Prepare examples from your past experiences where you successfully resolved issues or provided excellent service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, you’ll usually have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training processes, or growth opportunities within the company. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
