At a Glance
- Tasks: Deliver customer support via phone and handle administrative tasks in a dynamic environment.
- Company: Join a reputable organisation in Derry/Londonderry with a focus on teamwork.
- Benefits: Competitive pay of £13.75PH, hybrid working options, and potential for extension.
- Other info: Initial training requires full-time office presence; great opportunity for personal growth.
- Why this job: Kickstart your career with valuable experience in customer service and administration.
- Qualifications: 5 GCSEs including Maths and English, plus strong IT and communication skills.
The predicted salary is between 27000 - 29000 £ per year.
We are currently recruiting an Admin Officer for our client based in Derry/Londonderry, Lisahally. The successful candidates will be required to start once the vetting paperwork and ANI are completed.
Start date: 22nd June
Rate of pay: £13.75PH
Duration: 04/10/2026 with possibility of extension
Hours of work: 37
Key Responsibilities:
- Positions primarily involve delivering customer support via telephone, with an element of administrative task work also.
- Successful candidates will be expected to work to a hybrid schedule with some home working required. However, for the initial training period, staff are required to be based in the office on a full-time basis. Leave cannot be taken during this training period (which lasts around 12 weeks) except when agreed before start of assignment.
Main Duties include:
- Answering calls within agreed timescales, taking personal responsibility to maximise availability for answering calls and delivering an accessible, effective service.
- Working on various administrative tasks at pace.
- Working collaboratively to deliver results and the ability to work within and contribute to a team environment.
Desirable Skills:
- Ability to work in a pressurised telephony environment.
- Good verbal and written communication skills.
- Ability to build rapport with colleagues and customers.
- Ability to work accurately within set deadlines and to achieve targets.
- Basic IT skills with an aptitude for learning new systems.
- Being organised with good time management skills.
- Excellent interpersonal skills and ability to effectively communicate with members of the public.
Essential Criteria applicants must have:
- 5 GCSE's including Maths and English (Proof of certs required)
- Excellent IT skills, including use of Microsoft Word and Excel.
- Excellent communication skills.
A criminal record will not necessarily be a bar to obtaining a position. The UK Recruitment Co. Ltd has policies on the Recruitment of Ex-Offenders and the Secure Handling, Use, Storage, and Retention of Disclosure Information, copies of which can be made available upon request.
Please send your CV via the link or email.
Telephony Admin Officer Derry/ Londonderry Lisahally 22nd June Start employer: The Recruitment Co.
Join a dynamic team as a Telephony Admin Officer in Derry/Londonderry, where we prioritise employee growth and development within a supportive work culture. Enjoy competitive pay, a hybrid working model, and the opportunity to enhance your skills in a collaborative environment, all while contributing to meaningful customer support services.
StudySmarter Expert Advice🤫
We think this is how you could land Telephony Admin Officer Derry/ Londonderry Lisahally 22nd June Start
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Dress the part! Even if the job is hybrid, showing up in smart attire for your interview can make a great first impression. It shows you take the opportunity seriously and respect the interviewers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Telephony Admin Officer Derry/ Londonderry Lisahally 22nd June Start
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the job description. We want to see how your background fits with the telephony and admin tasks mentioned, so don’t be shy about showcasing relevant experience!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm, so let us know what excites you about working with us in Derry/Londonderry.
Proofread, Proofread, Proofread!:Before hitting send, give your application a thorough check. Typos and errors can make a bad impression, so we recommend reading it out loud or asking a friend to review it. We want to see your best work!
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Recruitment Co.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and desirable skills, especially those related to customer support and administrative tasks. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Practice Your Communication Skills
Since this role involves a lot of verbal communication, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with a friend or family member, focusing on how you would handle customer queries and administrative challenges. This will help you feel more at ease during the actual interview.
✨Showcase Your Team Spirit
The job requires working collaboratively, so be prepared to discuss examples of how you've successfully worked in a team before. Think of specific situations where you contributed to a group goal or helped a colleague out. This will demonstrate your ability to fit into their team environment.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, especially around handling calls under pressure or managing multiple tasks. Prepare by thinking through how you would respond to these scenarios, highlighting your problem-solving skills and ability to stay organised. This will show them you can thrive in a fast-paced telephony environment.
