At a Glance
- Tasks: Deliver customer support via phone and handle various administrative tasks.
- Company: Join a dynamic team in Derry/Londonderry with a focus on customer service.
- Benefits: Earn £13.75 per hour with full-time hours and potential for hybrid work.
- Other info: Initial 12-week training period requires full-time office attendance.
- Why this job: Kickstart your career with valuable training and experience in a supportive environment.
- Qualifications: Five GCSEs including Maths and English; strong communication skills required.
The predicted salary is between 28600 - 31500 £ per year.
We are currently recruiting for AO's for our client based in Derry/Londonderry (Lisahally). The successful candidates will be required to start once the vetting paperwork and ANI are completed.
Start date: 17th August
Rate of pay: £13.75
Duration: 51 weeks
Hours of work: Full time 37 hours per week. The contracted hours are 8am - 8pm Monday - Friday and every 4th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 - 5.00 Monday to Friday. No holidays can be accommodated in the first 12 weeks of employment due to the training for this role.
Key Responsibilities:
- Positions primarily involve delivering customer support via telephone, with an element of administrative task work also.
- Successful candidates will be expected to work to a hybrid schedule with some home working required. However, for the initial training period, staff are required to be based in the office on a full-time basis. Leave cannot be taken during this training period (which lasts around 12 weeks) except when agreed before the start of the assignment.
Main Duties include:
- Answering calls within agreed timescales, taking personal responsibility to maximise availability for answering calls and delivering an accessible, effective service.
- Working on various administrative tasks at pace.
- Working collaboratively to deliver results and the ability to work within and contribute to a team environment.
Desirable Skills:
- Ability to work in a pressurised telephony environment.
- Good verbal and written communication skills.
- Ability to build rapport with colleagues and customers.
- Ability to work accurately within set deadlines and to achieve targets.
- Basic IT skills with an aptitude for learning new systems.
- Being organised with good time management skills.
- Excellent interpersonal skills and ability to effectively communicate with members of the public.
Essential Criteria applicants must have: five GCSE/GCE passes (at A, B or C) with Maths and English. (Proof of certs required)
Please send your CV via the link or to RECCOBELFAST THERECCOBELFAST.
ADMIN OFFICERS LISHALLY in Londonderry employer: The Recruitment Co.
Join our dynamic team in Craigavon as a Catering Assistant, where we prioritise a supportive work culture that values reliability and teamwork. Enjoy competitive pay rates and the opportunity for personal growth within a full-time role that offers flexibility across various shifts. Our commitment to high standards of food hygiene and safety ensures a rewarding environment for those looking to make a meaningful impact in the catering industry.
StudySmarter Expert Advice🤫
We think this is how you could land ADMIN OFFICERS LISHALLY in Londonderry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Recruitment Co.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Recruitment Co. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace ADMIN OFFICERS LISHALLY in Londonderry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Recruitment Co.:Your cover letter is your chance to shine! Tell us why you want to work at The Recruitment Co. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Recruitment Co.!
How to prepare for a job interview at The Recruitment Co.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
