Housing Officer

We are currently recruiting for a Housing Officer (Band 4) on behalf of a public sector organisation. This is an excellent opportunity for an experienced administrator with strong customer service and communication skills to join a busy team supporting housing services.

Key Responsibilities

• Answer and manage customer enquiries through a telephony system.
• Triage and allocate work using internal systems.
• Monitor and manage shared inboxes.
• Draft written correspondence and responses to customer enquiries and complaints.
• Maintain accurate records, databases and case information.
• Contact customers to gather information and support assessments.
• Monitor performance measures and ensure information is recorded accurately.
• Provide administrative support and assist with additional duties as required.

About You

The successful candidate will demonstrate:

• Strong administrative experience.
• Excellent written and verbal communication skills.
• A professional and compassionate approach to customer service.
• The ability to work independently and manage competing priorities.
• Good IT skills, including experience using databases and Microsoft Office applications.
• Strong organisational skills and attention to detail.

Requirements

• 1-5 years’ administrative and/or customer service experience.
• Ability to work accurately and efficiently in a fast-paced environment.
• Basic Access NI clearance will be required.
• Competitive hourly rate of £14.35.
• Monday to Friday working hours.
• 23 days annual leave plus public holidays (pro rata).
• Valuable experience within a respected public sector environment.

If you are a motivated administrator with a passion for delivering excellent customer service, we’d love to hear from you.

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