At a Glance
- Tasks: Provide customer support via phone and handle administrative tasks.
- Company: Join a supportive team in Derry/Londonderry with a focus on collaboration.
- Benefits: Competitive pay of £13.75PH, hybrid working options, and potential for extension.
- Other info: Initial training requires full-time office presence; great opportunity for growth.
- Why this job: Kickstart your career with valuable experience in a dynamic telephony environment.
- Qualifications: 5 GCSEs including Maths and English, plus strong IT and communication skills.
The predicted salary is between 28500 - 30000 £ per year.
We are currently recruiting an Admin Officer for our client based in Derry/Londonderry, Lisahally. The successful candidates will be required to start once the vetting paperwork and ANI are completed.
Start date: 22nd June
Rate of pay: £13.75PH
Duration: 04/10/2026 with possibility of extension
Hours of work: 37
Key Responsibilities:
- Positions primarily involve delivering customer support via telephone, with an element of administrative task work also.
- Successful candidates will be expected to work to a hybrid schedule with some home working required. However, for the initial training period, staff are required to be based in the office on a full-time basis. Leave cannot be taken during this training period (which lasts around 12 weeks) except when agreed before the start of assignment.
Main Duties include:
- Answering calls within agreed timescales, taking personal responsibility to maximise availability for answering calls and delivering an accessible, effective service.
- Working on various administrative tasks at pace.
- Working collaboratively to deliver results and the ability to work within and contribute to a team environment.
Desirable Skills:
- Ability to work in a pressurised telephony environment.
- Good verbal and written communication skills.
- Ability to build rapport with colleagues and customers.
- Ability to work accurately within set deadlines and to achieve targets.
- Basic IT skills with an aptitude for learning new systems.
- Being organised with good time management skills.
- Excellent interpersonal skills and ability to effectively communicate with members of the public.
Essential Criteria applicants must have:
- 5 GCSE’s including Maths and English (Proof of certs required).
- Excellent IT skills, including use of Microsoft Word and Excel.
- Excellent communication skills.
A criminal record will not necessarily be a bar to obtaining a position. The UK Recruitment Co. Ltd has policies on the Recruitment of Ex-Offenders and the Secure Handling, Use, Storage, and Retention of Disclosure Information, copies of which can be made available upon request.
Please send your CV via the link or email megan.mcbride@therecruitmentco.uk
Telephony Admin Officer Derry/ Londonderry Lisahally 22nd June Start employer: The Recruitment Co.
Join a dynamic team as a Telephony Admin Officer in Derry/Londonderry, where we prioritise employee well-being and professional growth. Our supportive work culture fosters collaboration and offers flexible hybrid working arrangements, allowing you to balance your personal and professional life effectively. With competitive pay and opportunities for career advancement, this role is perfect for those seeking meaningful employment in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Telephony Admin Officer Derry/ Londonderry Lisahally 22nd June Start
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Dress the part! Even if the job is hybrid, showing up in smart attire for your interview can make a great first impression. It shows you take the opportunity seriously and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it’s a chance to reiterate your enthusiasm for the role and the company!
We think you need these skills to ace Telephony Admin Officer Derry/ Londonderry Lisahally 22nd June Start
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Telephony Admin Officer role. Highlight your customer support experience and any relevant administrative skills. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role involves a lot of communication, don’t forget to showcase your verbal and written communication skills in your application. We love candidates who can express themselves clearly and effectively!
Be Organised:Demonstrate your organisational skills in your application. Mention any tools or methods you use to manage your time and tasks efficiently. We appreciate candidates who can juggle multiple responsibilities with ease!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and get you started on your journey with us!
How to prepare for a job interview at The Recruitment Co.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and desirable skills, especially those related to customer support and administrative tasks. This will help you tailor your answers to show how you fit the role perfectly.
✨Practice Your Communication Skills
Since this position involves a lot of telephone interaction, practice your verbal communication skills. You could do mock interviews with friends or family, focusing on clear and concise responses. Remember, building rapport is key, so try to sound friendly and approachable.
✨Show Off Your IT Skills
Brush up on your Microsoft Word and Excel skills before the interview. Be prepared to discuss your experience with these tools and how you've used them in previous roles. If you have any examples of how you've improved efficiency through technology, be sure to mention them!
✨Demonstrate Team Spirit
This role requires collaboration, so think of examples from your past experiences where you worked effectively within a team. Highlight your ability to contribute positively to a group dynamic and how you can help achieve collective goals, especially in a pressurised environment.
