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- Tasks: Handle inbound customer calls and resolve queries with a focus on satisfaction.
- Company: Join a fantastic client in Whitehaven known for excellent customer service.
- Benefits: Earn £12.77 per hour, increasing to £13.30, with weekly pay and potential for permanent role.
- Why this job: Gain valuable experience in customer service while working in a supportive team environment.
- Qualifications: No specific qualifications required; just a passion for helping customers!
- Other info: Full training provided, with shifts from 8am to 8pm, Monday to Friday.
Start date: 6th May 2025
Training: 8 weeks, Monday to Friday 9am-5pm
Pay Rate: £12.77 per hour paid weekly - increasing to £13.30, 1 week in arrears.
Contract: Temporary ongoing with permanent opportunity
Hours/Days: Monday to Friday, shifts are between the hours of 8am to 8pm - see attached schedule example
Location: Whitehaven
Checks: We will complete a DBS check, Credit check and employment references - information on completing these will be sent out in the coming weeks.
We are recruiting on behalf of our fantastic client based in Whitehaven, within this role you will be joining an existing team within an inbound customer service department. Full training will be provided!
The Role- Have a passion and commitment to provide the highest levels of customer satisfaction at each customer contact
- To identify and implement process improvements to improve service to the customer and operational performance
- To work in partnership with operations employees at all levels of the organisation to ensure work activities are resolved to the satisfaction of the customer.
- Accurately record and process a variety of customer enquiries.
- Diagnose customer issues through detailed questioning and active listening.
- Investigate and interpret data held on a number of different systems.
- Manage customer expectations and set and agree timescales for actions to be performed.
- Promote products in line with marketing input.
- Conduct outbound calls following events and system unavailability.
- Review own performance statistics and take responsibility for personal development.
- Ability to be able to respond to and resolve written customer contacts.
Customer Service Advisor in Whitehaven employer: The Recruitment Co.
Contact Detail:
The Recruitment Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Whitehaven
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice active listening techniques. Being able to show that you can listen and respond effectively to customer needs is crucial for this role.
✨Tip Number 3
Research the company and its products thoroughly. Understanding what they offer will allow you to speak confidently about how you can contribute to their customer service goals.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully resolved customer issues or improved processes. This will showcase your ability to meet the expectations of the role.
We think you need these skills to ace Customer Service Advisor in Whitehaven
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you've handled inbound calls or resolved customer issues, as this is crucial for the Customer Service Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer satisfaction. Mention specific examples of how you've improved service or resolved customer complaints in previous roles to demonstrate your commitment.
Highlight Relevant Skills: In your application, focus on skills such as active listening, problem-solving, and communication. These are essential for diagnosing customer issues and managing expectations effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is important in a customer service role.
How to prepare for a job interview at The Recruitment Co.
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Active Listening Skills
During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and can effectively diagnose customer issues, which is crucial for the role.
✨Familiarise Yourself with the Company
Research the company and its values before the interview. Understanding their approach to customer service and any recent news or developments will help you tailor your answers and show that you're genuinely interested in the position.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer situations. Prepare by thinking of scenarios where you successfully resolved issues, highlighting your problem-solving skills and ability to manage customer expectations.
