At a Glance
- Tasks: Support customer accounts and manage data for an impactful social tariff project.
- Company: Award-winning organisation recognised for exceptional products and a great workplace culture.
- Benefits: Earn £12.21 per hour, paid weekly, with full-time hours and a supportive team.
- Other info: Join a dynamic team with opportunities for growth in a respected company.
- Why this job: Make a difference by helping households access affordable utilities while gaining valuable experience.
- Qualifications: Previous admin or data entry experience and strong IT skills are essential.
Customer Account Administrator based in Bradford, BD3. Offering £12.21 per hour, paid weekly - every Friday. Temporary 2 month contract; Full Time, 37.5 hours.
The Recruitment Co. are currently recruiting for Customer Account Administrators on behalf of our client based in Bradford. Our client is an award winning organisation recognised for their exceptional products and services. They have been accredited as an 'outstanding company' by the prestigious Best Companies To Work For and have earned a place in the Sunday Times, Top 100 Best Companies to Work for several years.
They are looking for Customer Account Administrators to join their team for an initial 2 month contract providing support with an ongoing project on behalf of their sister company. This project aims to offer a more effective social tariff to households on lower incomes to help with the affordability of their utilities.
Working hours: Monday to Friday, Full time hours.
The Salary: £12.21 per hour, paid weekly - every Friday!
- Correctly assess customer accounts and make interim adjustments to their utility tariffs, working in line with the banding matrix.
- Complete required data transfers with a high level of attention to detail and accuracy.
- Review data for deficiencies or errors, correct any incompatibilities, and verify the output.
- Verify data by comparing it to source documents.
- Work in accordance with service level agreements.
- Use in-house systems to accurately record information and data transfers.
- Collaborate with team members to address any discrepancies or issues with data entry.
Previous administration, clerical or data entry experience is required, as you will be handling a large volume of customer accounts and completing data-heavy admin tasks. Strong IT skills are required, including good navigational skills, typing accuracy, and speed.
All successful candidates will need to pass a DBS check for this position.
Customer Admin/Accounts Administrator employer: The Recruitment Co.
Join our dynamic team in Craigavon as a Catering Assistant, where we prioritise a supportive work culture that values reliability and teamwork. Enjoy competitive pay rates and the opportunity for personal growth within a full-time role that offers flexibility across various shifts. Our commitment to high standards of food hygiene and safety ensures a rewarding environment for those looking to make a meaningful impact in the catering industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Admin/Accounts Administrator
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like The Recruitment Co..
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like The Recruitment Co.. The earlier you apply, the better your chances, so keep your finger on the pulse!
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to The Recruitment Co..
How to prepare for a job interview at The Recruitment Co.
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in The Recruitment Co.'s industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services The Recruitment Co. offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
