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- Tasks: Join our team as a Bilingual Travel Agent, handling calls and assisting customers with their travel needs.
- Company: Based in Canary Wharf, we offer exciting holiday packages to European customers.
- Benefits: Enjoy £12.30 per hour, bonuses, life insurance, discounts, and career progression opportunities.
- Why this job: Be part of a dynamic team, enhance your customer service skills, and make travel dreams come true!
- Qualifications: Fluent in French and English, with previous customer service or sales experience required.
- Other info: Full-time role with flexible hours and opportunities for training and qualifications.
Based in Canary Wharf, London
Offering £12.30 per hour plus bonuses!
Start Date: 22nd April 2025
We are looking for a Travel Agent to join our client's existing team! Our client offers holiday packages to European customers both online and over the phone. Suitable candidates will speak French and English to a fluent level. Our ideal candidate will have a passion for customer service and a natural ability to influence sales. The travel agent will be expected to handle incoming calls on behalf of our client, including exploring and understanding the needs and expectations of customers.
Responsibilities:
- Handle incoming calls for both sales and service calls
- Handle service requests in the applications system
- Generate sales through understanding customer needs and creating desire
- Cancel, modify, or confirm visits already sold
- Provide outbound cover during holiday periods
- Upsell additional products, services, and extended stays
- Assist customers on live chat with enquiries about the product and website bookings
The Hours:
Full time, 40 hours per week
Monday to Friday, between 8am-7pm
Occasional Saturday, between 8am-6pm
Working on a rota basis
Key Competencies:
- Fluent in French and English
- Excellent interpersonal skills
- Ability to contribute to a high-performance team culture where agents 'exhaust all opportunities' to achieve targets and brand loyalty for the client
- Embrace the brand vision and core values
- Good attention to detail
- Excellent multitasking abilities
- Aim to surprise and delight in every customer interaction
- Experience in previous customer service or sales roles (Essential)
- Excellent communication and motivational skills, ability to multitask and work independently (Essential)
- Ability to work in a fast-paced environment, maintaining attention to detail and accuracy (Essential)
- Excellent understanding of call centre practices, KPIs, etc. (Preferred)
Benefits and Perks!
- BUPA Life Insurance Scheme
- Eye test vouchers
- Excellent onsite training and induction
- Retail and Leisure Discounts including hairdressing, gym membership, restaurants, and bars
- Local charities and fundraising days/events
- CCA Academy career progression structure
- Specific benefits on campaigns you work on including discounts, incentives, and prizes
- Apprenticeship and NVQ qualifications opportunities
Bilingual Travel Agent in East London employer: The Recruitment Co.
Contact Detail:
The Recruitment Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Travel Agent in East London
✨Tip Number 1
Brush up on your customer service skills! Since the role requires a passion for helping customers, consider practising common scenarios you might encounter. Role-playing with a friend can help you feel more confident when handling calls.
✨Tip Number 2
Familiarise yourself with travel products and services. Understanding the holiday packages offered will allow you to engage customers effectively and upsell additional services. Research popular destinations and current travel trends to impress during your interview.
✨Tip Number 3
Practice your language skills! Since fluency in both French and English is essential, try conversing with native speakers or using language exchange apps. This will not only improve your language proficiency but also boost your confidence in a bilingual environment.
✨Tip Number 4
Get to know the company culture! Research our client’s values and mission statement. Showing that you align with their brand vision during your interactions can set you apart from other candidates and demonstrate your commitment to the role.
We think you need these skills to ace Bilingual Travel Agent in East London
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in both French and English. Mention any relevant experiences where you used these languages, especially in customer service or sales roles.
Showcase Customer Service Experience: Detail your previous customer service or sales experience. Use specific examples that demonstrate your ability to handle calls, understand customer needs, and influence sales.
Tailor Your CV: Customise your CV to reflect the key competencies mentioned in the job description. Highlight your interpersonal skills, attention to detail, and ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about the travel industry and how you can contribute to the team. Make it personal and engaging to stand out.
How to prepare for a job interview at The Recruitment Co.
✨Brush Up on Your Language Skills
Since the role requires fluency in both French and English, make sure to practice speaking and listening in both languages. You might be asked to demonstrate your language skills during the interview, so be prepared to engage in a conversation in both tongues.
✨Showcase Your Customer Service Experience
Highlight any previous roles where you provided excellent customer service or sales support. Be ready to share specific examples of how you handled challenging situations or exceeded customer expectations, as this will demonstrate your suitability for the role.
✨Familiarise Yourself with Travel Industry Trends
Research current trends in the travel industry, especially those relevant to European customers. Being knowledgeable about popular destinations, travel packages, and customer preferences can help you stand out as a candidate who is genuinely interested in the role.
✨Prepare for Role-Playing Scenarios
Expect to participate in role-playing exercises during the interview, where you may need to handle a mock customer call. Practice responding to common customer queries and upselling techniques to showcase your ability to influence sales effectively.
