At a Glance
- Tasks: Support customers through calls, providing quality service and resolving queries.
- Company: Dynamic organisation in Belfast City Centre with a focus on customer care.
- Benefits: Competitive pay of £13.75PH, potential for remote work after 6 months.
- Other info: Long-term assignment with training and growth opportunities.
- Why this job: Join a supportive team and develop your skills while making a difference.
- Qualifications: 5 GCSEs including Maths and English, excellent IT and communication skills.
The predicted salary is between 27000 - 29000 € per year.
We are currently recruiting an Admin Officer for our client based in Belfast City Centre. The successful candidates will be required to start once the vetting paperwork and ANI are completed.
Start date: 10th June
Rate of pay: £13.75PH
Duration: 1/09/2026
Hours of work: 37
Key Responsibilities:
- This is a long term assignment consisting of 6 weeks online training and consolidation.
- Successful candidates will remain office based for up to the first 6 months of the assignment; the option to work from home may become available after 6 months and depending on performance.
- No leave can be granted during training and consolidation period.
- Your responsibilities will include, but not be limited to:
- To competently use the telephone as this is the primary means of customer contact through inbound and outbound calls.
- To help and support our diverse group of customers by delivering a quality service, communicating clearly and effectively, providing accurate information, and influencing/negotiating to successfully resolve queries and/or action any changes to their personal circumstances in what can be difficult and sensitive situations.
- Take personal accountability for every customer/stakeholder you have contact with.
- Consider each customer’s case as a whole, making the right decisions at the right time.
- Give clear and explainable reasons for your decisions.
- Be polite and professional, treating customers with respect.
- Adapting your behaviour to meet the needs of our diverse customers.
- Maintaining clerical and electronic records.
- To listen, be honest, be empathetic and compassionate and always remain composed and professional in what can sometimes be a challenging environment.
- To protect Departmental and our customer’s personal information adhering to all security policies and procedures.
- To ensure that all actions required to maintain the claimant’s digital account are completed promptly and accurately.
- To work on your own and collaboratively, effectively, and flexibly within a team and contribute towards team expectations.
- Take responsibility for your own development to improve competency and skills, supporting and coaching others to do the same.
- Use a range of computer systems, telephony, and digital platforms.
Sickness/Absence: Due to the nature of the training, full attendance is important during the training period; noncompliance may lead to your assignment being ended early. Emergency leave will be considered on a case by case basis.
Essential Criteria applicants must have:
- 5 GCSE’s including Maths and English (Proof of certs required)
- Excellent IT skills, including use of Microsoft Word and Excel.
- Excellent communication skills.
- A criminal record will not necessarily be a bar to obtaining a position. The UK Recruitment Co. Ltd has policies on the Recruitment of Ex-Offenders and the Secure Handling, Use, Storage, and Retention of Disclosure Information, copies of which can be made available upon request.
Please send your CV via the link or email.
Telephony Admin Officer Belfast City Centre 10th June Start employer: The Recruitment Co.
As an employer, we pride ourselves on fostering a supportive and inclusive work culture in the heart of Belfast City Centre. Our commitment to employee growth is evident through comprehensive training programmes and the potential for flexible working arrangements after the initial training period, ensuring that our team members can thrive both personally and professionally. With competitive pay and a focus on delivering exceptional customer service, we offer a rewarding environment for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Telephony Admin Officer Belfast City Centre 10th June Start
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Dress the part! Make sure you look professional and appropriate for the role. First impressions matter, so put in the effort to present yourself well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the position.
We think you need these skills to ace Telephony Admin Officer Belfast City Centre 10th June Start
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your relevant experience and skills that match the key responsibilities listed. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it's crucial to showcase your communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have in handling sensitive situations.
Be Professional and Polite:Remember, professionalism is key! Ensure your application reflects a polite and respectful tone. This will give us a glimpse of how you might interact with our customers.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Recruitment Co.
✨Know Your Stuff
Before the interview, make sure you understand the job description inside out. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common interview questions, especially those related to customer service and communication. Think of examples from your past experiences where you've demonstrated empathy, problem-solving, and professionalism. This will help you articulate your thoughts clearly during the interview.
✨Dress the Part
Even if the company has a casual dress code, it's always better to err on the side of professionalism for an interview. Choose smart attire that makes you feel confident and comfortable. First impressions matter, and looking the part can set a positive tone for the conversation.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. You might ask about the training process or how success is measured in the role. It’s a great way to engage with the interviewer!
