Customer Helpline Supervisor Location: Boucher Crescent, Belfast Salary: £14.06 per hour ⏰ Hours: 37.5 hours per week An exciting opportunity has arisen for a Customer Helpline Supervisor to join a busy Procurement & Logistics Service team. The successful candidate will supervise the day-to-day operations of the Customer Helpline, ensuring excellent customer service delivery and supporting operational efficiency across the service. Main Duties Supervise and support Customer Helpline staff. Coordinate customer orders, stock requests and delivery issues. Manage emergency stock requests and customer enquiries. Investigate and resolve customer complaints and after-sales queries. Monitor service performance and contribute to continuous improvement initiatives. Support quality management processes and departmental audits. Deputise for the Customer Helpline Manager as required. Essential Criteria Applicants must: Be a current HSC employee or BSO agency worker. Hold GCSE English and Maths (or equivalent). Have relevant experience within a customer service or procurement and logistics environment. Demonstrate strong communication, organisational and IT skills, including Microsoft Office applications. Be able to work effectively in a fast-paced and demanding environment. Desirable Criteria Studying towards, or willing to study for, a relevant professional qualification. Full UK driving licence and access to transport. Join a team committed to delivering high-quality customer service and supporting Health & Social Care services across Northern Ireland. Applications are welcome from candidates who are motivated, organised and passionate about service excellence
Customer Helpline Supervisor in Belfast employer: The Recruitment co
Camden Group Antrim is an exceptional employer that values its workforce and fosters a supportive and professional working environment. With full training provided and a commitment to employee development, this well-established manufacturing business offers long-term career opportunities in a fast-paced setting. Join a respected local employer where your contributions are recognised and rewarded, all while enjoying a stable Monday to Friday schedule.
