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- Tasks: Provide essential admin support in a busy office and manage customer interactions.
- Company: Join a dynamic team in Belfast with a focus on excellent service.
- Benefits: Earn £13.05 per hour with a structured 37-hour work week.
- Why this job: Kickstart your career with hands-on experience and develop valuable skills.
- Qualifications: No prior experience needed; just bring your motivation and communication skills.
- Other info: Enjoy a supportive environment with training provided for IT proficiency.
The predicted salary is between 11 - 15 £ per hour.
Location: Belfast
Rate: £13.05 per hour
Start Date: ASAP
Contract: 3 months initially
Hours: 37 per week
Working Hours: 9:00am – 5:00pm, Monday to Friday
About the Role
We are recruiting a Clerical Officer to provide key administrative support within a busy office environment. The ideal candidate will be motivated, able to work on their own initiative, and committed to providing excellent customer service. Strong written and verbal communication skills are essential, as well as the ability to complete tasks accurately and within deadlines.
Key Responsibilities
- Manage performance measures to support business improvement
- Record all outcomes ensuring they are Proportionate, Legal, Auditable & Necessary
- Draft responses to letters and customer complaints on behalf of the Business Area Manager
- Provide office cover when required and carry out additional duties as needed
- Answer inbound calls using the telephony system
- Use internal systems (including the Board app) to triage and allocate work
- Monitor and manage main inboxes, responding to customers in writing
- Use initiative to set up and maintain databases
- Make outbound calls to customers to gather information for assessments
- Undertake general administrative and ad hoc duties as required
Requirements & Qualifications
- Experience: Less than 1 year of administrative experience is acceptable
- IT Proficiency: Beginner (training provided)
- Additional Requirements: Strong communication skills, motivated, able to work independently, and compassionate in customer interactions
- Qualifications: No additional qualifications required
- Access NI: Basic check required
Clerical Officer in Belfast employer: The Recruitment Co
Contact Detail:
The Recruitment Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical Officer in Belfast
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even former colleagues who might know about openings. Sometimes, a friendly nudge from someone inside can get your foot in the door.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock run with a mate. This will help you nail down your responses and boost your confidence when it’s time to shine.
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, looking smart can make a big difference. It shows you’re serious about the role and ready to take on the challenge.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Clerical Officer in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Clerical Officer role. Highlight your relevant experience and skills that match the job description, especially your communication skills and ability to work independently.
Show Off Your Customer Service Skills: Since this role involves a lot of customer interaction, don’t forget to mention any previous experience you have in providing excellent customer service. We want to see how you handle inquiries and complaints!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. Remember, we’re looking for strong written communication skills, so make every word count!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy!
How to prepare for a job interview at The Recruitment Co
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Clerical Officer. Familiarise yourself with tasks like managing performance measures and drafting responses to customer complaints. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since strong written and verbal communication skills are essential, prepare examples of how you've effectively communicated in previous roles. Practice answering common interview questions clearly and confidently, as this will showcase your ability to handle customer interactions.
✨Demonstrate Initiative
The job requires someone who can work independently and use their initiative. Think of instances where you've taken the lead on a project or solved a problem without being prompted. Sharing these experiences will highlight your proactive nature.
✨Prepare for Practical Scenarios
Be ready for situational questions that may involve handling customer complaints or managing inboxes. Consider how you would approach these scenarios and be prepared to discuss your thought process. This will show that you're not only capable but also ready to tackle real-life challenges in the role.
