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- Tasks: Support customers by handling calls and providing high-quality service in a team environment.
- Company: Join Northern Ireland’s Leading Public Sector Employer with a focus on social mobility.
- Benefits: Earn £13.75 per hour, gain valuable skills, and enjoy long-term career progression.
- Why this job: Make a real difference by helping vulnerable customers while developing your career.
- Qualifications: 5 GCSEs including Maths & English; strong communication and customer service skills required.
- Other info: Enjoy a diverse workplace with hybrid working options after training.
The predicted salary is between 25000 - 30000 £ per year.
We have a fantastic opportunity for you to join our client, based in Belfast as a full-time Administration Officer. This is a long-term temporary opportunity. Our client is Northern Ireland’s Leading Public Sector Employer.
Administrator Pay Rate: £13.75 per hour
Start Date: 19th Jan
Benefits working with NICS:
- On the job training provided
- Long term opportunity
- Gain valuable skills and progress your career
- Diverse and inclusive employer with active social mobility policies
Hours of Work: 37 Hours per week
This post is based on a working pattern of Monday – Friday 8am – 8pm, 1x Saturday in 4. The current working pattern is Mon – Fri 2 x 8am-4pm, 2 x 9am-5pm and 1 x 12pm-8pm. Saturdays are currently not worked; however, this could be reviewed by DWP at any time.
Job Duties:
This role supports the delivery of services for customers based in Great Britain within the Counter Fraud, Compliance and Debt (CFCD) Division. CFCD’s mission is to reduce fraud, error, and debt in the benefit system. Full training will be provided and lasts approximately 5 weeks and will be delivered in the office. Hybrid working will become available after the initial training period in line with the NICS hybrid working policy and subject to business need. The role will initially be full-time telephony with training for processing work delivered at a later date.
Key Responsibilities:
- Handle inbound telephone calls in a professional and empathetic manner.
- Engage with vulnerable customers, providing high-quality service and support.
- Negotiate repayment of debts through effective communication.
- Contribute to a team environment and support shared goals.
- Meet performance targets and deadlines with accuracy and efficiency.
- Undertake processing work as required.
Essential Skills & Attributes:
- Strong verbal and written communication skills.
- Effective call handling and customer service skills.
- Ability to build rapport with customers and colleagues.
- Basic IT skills and willingness to learn new systems.
- Good time management and organisational skills.
- Excellent interpersonal skills and a strong work ethic.
- Reliable attendance and punctuality.
- Must have 5 GCSEs including Maths & English – Certificates will be required.
Administration Officer – Belfast (19th Jan) employer: The Recruitment Co.
Contact Detail:
The Recruitment Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Officer – Belfast (19th Jan)
✨Tip Number 1
Get to know the company before your interview! Research their values and mission, especially since this role is with Northern Ireland’s Leading Public Sector Employer. It’ll help you tailor your answers and show that you’re genuinely interested.
✨Tip Number 2
Practice your call handling skills! Since this role involves engaging with customers over the phone, try role-playing with a friend or family member. This will boost your confidence and help you communicate effectively during the real deal.
✨Tip Number 3
Show off your interpersonal skills! During the interview, share examples of how you've built rapport with customers or colleagues in the past. This will demonstrate that you can connect with vulnerable customers, which is key for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Administration Officer role!
We think you need these skills to ace Administration Officer – Belfast (19th Jan)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administration Officer role. Highlight your relevant experience, especially in customer service and communication skills, as these are key for this position.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Use specific examples from your past experiences that demonstrate your ability to handle calls professionally and empathetically.
Show Off Your Skills: Don’t forget to mention your IT skills and any experience with call handling or customer service. We want to see how you can contribute to our team and meet those performance targets!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and get you started on this exciting opportunity!
How to prepare for a job interview at The Recruitment Co.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and essential skills required for the Administration Officer role. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Practice Your Communication Skills
Since this role involves handling calls and engaging with customers, practice your verbal communication skills. You could do mock interviews with a friend or family member, focusing on clear and empathetic responses. This will help you feel more confident during the actual interview.
✨Showcase Your Team Spirit
The job requires contributing to a team environment, so be prepared to discuss examples of how you've worked well in teams before. Think of specific situations where you supported shared goals or helped colleagues, as this will demonstrate your ability to fit into their team culture.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the training process, team dynamics, or opportunities for progression. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
