At a Glance
- Tasks: Support customers through telephony, providing high-quality service and negotiating repayments.
- Company: Join a reputable organisation in Belfast City Centre focused on reducing fraud and debt.
- Benefits: Competitive pay, full training, and potential for hybrid working after initial training.
- Other info: Full-time role with excellent career development opportunities and a supportive team environment.
- Why this job: Make a real difference by helping vulnerable customers while developing your skills.
- Qualifications: Five GCSEs including Maths and English, strong communication, and IT skills.
The predicted salary is between 28500 - 30000 £ per year.
We are currently recruiting for AO's for our client based in Belfast City Centre (Great Victoria Street). The successful candidates will be required to start once the vetting paperwork and ANI are completed.
Start date: 16th June
Rate of pay: £13.75
Duration: up to 51 weeks
Hours of work: Full time 37 hours per week (Mon to Fri). No holidays can be accommodated in the first 16 weeks of employment due to the training for this role.
Key Responsibilities:
- This telephony role supports the delivery of services for customers based in Great Britain within the Counter Fraud, Compliance and Debt (CFCD) Division. CFCD's mission is to reduce fraud, error, and debt in the benefit system.
- Full training will be provided and lasts approximately 16 weeks and will be delivered in the office.
- Hybrid working will become available after the initial training period in line with the NICS hybrid working policy and subject to business need.
- The role will initially be full-time telephony with training for processing work delivered at a later date.
- Handle inbound telephone calls in a professional and empathetic manner.
- Engage with vulnerable customers, providing high-quality service and support.
- Negotiate repayment of debts through effective communication.
- Contribute to a team environment and support shared goals.
- Meet performance targets and deadlines with accuracy and efficiency.
- Undertake processing work as required.
Essential Skills & Attributes:
- Strong verbal and written communication skills.
- Effective call handling and customer service skills.
- Ability to build rapport with customers and colleagues.
- Basic IT skills and willingness to learn new systems.
- Good time management and organisational skills.
- Excellent interpersonal skills and a strong work ethic.
- Reliable attendance and punctuality.
Essential Criteria applicants must have:
- Five GCSE/GCE passes (at A, B or C) with Maths and English. (Proof of certs required)
- Excellent IT skills, including use of Microsoft Word and Excel.
- Excellent communication skills.
- Proven ability to use own initiative.
Please send your CV via the link or to.
ADMIN OFFICERS -BELFAST CITY CENTRE employer: The Recruitment Co.
Join a dynamic team in the heart of Belfast City Centre, where we prioritise employee development and well-being. With comprehensive training provided and opportunities for hybrid working after the initial period, we foster a supportive work culture that values collaboration and personal growth. Our commitment to reducing fraud and supporting vulnerable customers makes this role not only rewarding but also impactful, ensuring you contribute to meaningful change in the community.
StudySmarter Expert Advice🤫
We think this is how you could land ADMIN OFFICERS -BELFAST CITY CENTRE
✨Tip Number 1
Get to know the company! Research their mission and values, especially since this role is all about reducing fraud and supporting vulnerable customers. When you understand what they stand for, you can tailor your approach in interviews and show them you're a perfect fit.
✨Tip Number 2
Practice your call handling skills! Since this role involves telephony, try role-playing with a friend or family member. This will help you feel more confident when engaging with customers and ensure you can communicate effectively under pressure.
✨Tip Number 3
Be ready to showcase your IT skills! Brush up on Microsoft Word and Excel, as these are essential for the job. You might even want to prepare a few examples of how you've used these tools in past roles to impress your interviewers.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, we’re here to support you throughout the process, so don’t hesitate to reach out if you have any questions!
We think you need these skills to ace ADMIN OFFICERS -BELFAST CITY CENTRE
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Admin Officer. Highlight your communication skills and any relevant experience in customer service or telephony roles. We want to see how you can contribute to our mission!
Showcase Your Skills:Don’t forget to emphasise your IT skills, especially with Microsoft Word and Excel. If you've got any experience handling calls or working in a team, let us know! We love seeing candidates who can hit the ground running.
Be Professional:When writing your application, keep it professional but don’t be afraid to let your personality shine through. We appreciate authenticity and want to get a sense of who you are beyond just your qualifications.
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. We can’t wait to hear from you!
How to prepare for a job interview at The Recruitment Co.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and essential skills required for the Admin Officer role. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Practice Your Communication Skills
Since this role involves handling inbound calls and engaging with customers, practice your verbal communication skills. You might want to do mock interviews or even record yourself answering common questions. Focus on being clear, empathetic, and professional in your responses.
✨Showcase Your IT Proficiency
Given that excellent IT skills are essential, be prepared to discuss your experience with Microsoft Word and Excel. Think of specific examples where you've used these tools effectively. If you have any relevant certifications or training, don’t forget to mention those too!
✨Demonstrate Team Spirit
This role requires contributing to a team environment, so be ready to share examples of how you've worked well in teams before. Highlight your ability to support shared goals and how you’ve helped colleagues in past roles. This will show that you’re not just a lone wolf but a team player.
