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- Tasks: Support customers by handling calls and providing top-notch service in a dynamic environment.
- Company: Join a reputable organisation in Belfast City Centre focused on reducing fraud and debt.
- Benefits: Earn £13.75 per hour with potential for hybrid working after training.
- Why this job: Make a difference by helping vulnerable customers while developing your skills.
- Qualifications: 5 GCSEs including Maths and English, plus strong communication and IT skills.
- Other info: Full training provided, with opportunities for career growth until 2026.
The predicted salary is between 13 - 16 £ per hour.
We are currently recruiting Admin Officers for our client based in Belfast City Centre. The successful candidates will be required to start once the vetting paperwork and ANI are completed.
Start date: 2nd February
Rate of pay: £13.75PH
Duration: 3/29/2026 with possible extension
Hours of work: 37
Key Responsibilities:
- Handle inbound telephone calls in a professional and empathetic manner.
- Engage with vulnerable customers, providing high-quality service and support.
- Negotiate repayment of debts through effective communication.
- Contribute to a team environment and support shared goals.
- Meet performance targets and deadlines with accuracy and efficiency.
- Undertake processing work as required.
Essential Skills & Attributes:
- Strong verbal and written communication skills.
- Effective call handling and customer service skills.
- Ability to build rapport with customers and colleagues.
- Basic IT skills and willingness to learn new systems.
- Good time management and organisational skills.
- Excellent interpersonal skills and a strong work ethic.
- Reliable attendance and punctuality.
Essential Criteria applicants must have:
- 5 GCSE’s including Maths and English (Proof of certs required)
- Excellent IT skills, including use of Microsoft Word and Excel.
- Excellent communication skills.
Please send your CV via the link or email megan.mcbride@therecruitmentco.uk
ADMIN OFFICERS BELFAST CITY CENTRE 2ND FEBRUARY employer: The Recruitment Co
Contact Detail:
The Recruitment Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ADMIN OFFICERS BELFAST CITY CENTRE 2ND FEBRUARY
✨Tip Number 1
Get to know the company and its mission! Before your interview, do a bit of research on the CFCD Division and their goals. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your call handling skills! Since this role involves telephony, try role-playing with a friend or family member. Focus on being professional and empathetic, as these are key traits they’re looking for.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you’re engaged and keen to learn more about the role and the team. Plus, it gives you a chance to see if the job is the right fit for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re here to support you every step of the way in landing that job!
We think you need these skills to ace ADMIN OFFICERS BELFAST CITY CENTRE 2ND FEBRUARY
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Admin Officer role. Highlight your communication skills and any relevant experience in customer service or telephony. We want to see how you can contribute to our mission of reducing fraud and supporting customers.
Show Off Your Skills: Don’t forget to showcase your IT skills, especially with Microsoft Word and Excel. If you've got any experience with call handling or working in a team, make that pop in your application. We love seeing candidates who are ready to hit the ground running!
Be Professional and Empathetic: Since this role involves engaging with vulnerable customers, it’s important to convey your ability to handle calls professionally and empathetically. Use examples in your application that demonstrate these qualities. We’re all about providing high-quality service!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to us directly. Don’t miss out on this opportunity to join our team in Belfast City Centre!
How to prepare for a job interview at The Recruitment Co
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, especially around handling calls and engaging with customers. This will help you demonstrate how your skills align with what they’re looking for.
✨Practice Your Communication Skills
Since strong verbal and written communication is essential for this role, practice answering common interview questions out loud. You could even role-play with a friend to simulate the telephony aspect of the job. This will boost your confidence and help you articulate your thoughts clearly.
✨Showcase Your Empathy
Given that you'll be dealing with vulnerable customers, it’s crucial to convey empathy during your interview. Prepare examples from your past experiences where you’ve successfully supported someone in need. This will highlight your ability to connect with customers on a personal level.
✨Demonstrate Your IT Savvy
With the role requiring basic IT skills, be ready to discuss your experience with Microsoft Word and Excel. If you’ve used any specific software or systems in previous jobs, mention those too. Showing a willingness to learn new systems will also impress them!
