At a Glance
- Tasks: Handle enquiries and provide top-notch customer service while managing account updates.
- Company: Join a supportive team in Belfast City Centre with a focus on helping vulnerable claimants.
- Benefits: Earn £13.75PH, enjoy potential remote work after 6 months, and gain valuable experience.
- Other info: Long-term assignment with comprehensive training and opportunities for mentorship.
- Why this job: Make a real difference while developing your skills and progressing into a full Case Worker role.
- Qualifications: 5 GCSEs including Maths and English, plus strong IT and communication skills.
The predicted salary is between 28500 - 30000 € per year.
We are currently recruiting an Admin Officer for our client based in Belfast City Centre. The successful candidates will be required to start once the vetting paperwork and ANI are completed.
Start date: 27th May 2026
Rate of pay: £13.75PH
Duration: 07/08/2026
Hours of work: 37
Work Pattern: Post is based on an 8am to 8pm working pattern Monday - Friday and a requirement to work every four Saturdays 9am - 5pm. Jobholder will be required to work a variety of patterns between 8am and 8pm.
DWP business areas in Northern Ireland adhere to Great Britain Easter Public Holidays and jobholder will be required to observe Easter Public Holidays of Good Friday and Easter Monday.
This is a long term assignment consisting of 6 weeks online training and consolidation. Successful candidates will remain office based for up to the first 6 months of the assignment; the option to work from home may become available after 6 months and depending on performance. No leave can be granted during the training and consolidation period.
Job description:
- Handle enquiries via the PIP National Enquiries Telephone Line, delivering a high level of customer service while managing account updates, recording changes in circumstances and providing application progress updates.
- Be responsive to ongoing support and coaching from mentors and Team Leaders.
- Work quickly and collaboratively as a team to deliver the best outcome for our most vulnerable claimants.
- Build on your own skills and experience. You will have the opportunity to become a mentor yourself, supporting and developing new colleagues.
- Progress into the full Case Worker role by completing processing training. This will allow you to widen the scope of your role, undertaking a variety of administrative casework alongside a reduced telephony role.
Due to the nature of the training, full attendance is important during the training period; noncompliance may lead to your assignment being ended early. Emergency leave will be considered on a case by case basis.
Essential Criteria applicants must have:
- 5 GCSE’s including Maths and English (Proof of certs required)
- Excellent IT skills, including use of Microsoft Word and Excel.
- Excellent communication skills.
- A criminal record will not necessarily be a bar to obtaining a position.
The UK Recruitment Co. Ltd has policies on the Recruitment of Ex-Offenders and the Secure Handling, Use, Storage, and Retention of Disclosure Information, copies of which can be made available upon request.
Please send your CV via the link or email.
ADMIN OFFICER BELFAST CITY CENTRE 27th May Start employer: The Recruitment Co.
Join a dynamic team in the heart of Belfast City Centre, where we prioritise employee development and a supportive work culture. As an Admin Officer, you'll benefit from comprehensive training, opportunities for career progression, and the potential for flexible working arrangements after six months. Our commitment to fostering a collaborative environment ensures that you can thrive while making a meaningful impact on the lives of our most vulnerable claimants.
StudySmarter Expert Advice🤫
We think this is how you could land ADMIN OFFICER BELFAST CITY CENTRE 27th May Start
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your answers and show that you're genuinely interested in the role. Plus, it gives you a chance to ask insightful questions!
✨Tip Number 2
Practice common interview questions with a friend or in front of a mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview. We all know practice makes perfect!
✨Tip Number 3
Dress appropriately for the interview. First impressions matter, so make sure you look professional and polished. It shows that you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that can set you apart from other candidates. Plus, it keeps you on their radar as they make their decision!
We think you need these skills to ace ADMIN OFFICER BELFAST CITY CENTRE 27th May Start
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Admin Officer role. Highlight your relevant experience, especially in customer service and administration. We want to see how your skills match what we're looking for!
Show Off Your IT Skills:Since excellent IT skills are a must, don’t forget to mention your proficiency in Microsoft Word and Excel. If you’ve got any specific examples of how you've used these tools effectively, share them with us!
Communicate Clearly:Your communication skills are key for this role, so make sure your application is clear and concise. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s quick and easy, and it helps us keep track of your application. Don’t miss out on this opportunity – we can’t wait to hear from you!
How to prepare for a job interview at The Recruitment Co.
✨Know the Job Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, especially handling enquiries and providing customer service. This will help you tailor your answers to show how your skills align with what they’re looking for.
✨Show Off Your IT Skills
Since excellent IT skills are essential for this role, be prepared to discuss your experience with Microsoft Word and Excel. Maybe even bring examples of how you've used these tools in previous roles. This will demonstrate your capability and confidence in using technology effectively.
✨Practice Your Communication Skills
As communication is key in this position, practice answering common interview questions clearly and concisely. You might want to do a mock interview with a friend or family member to get comfortable articulating your thoughts, especially around customer service scenarios.
✨Be Ready to Discuss Teamwork
This role requires working collaboratively as part of a team. Think of examples from your past experiences where you’ve successfully worked in a team setting. Highlight how you contributed to achieving a common goal, as this will show you’re a great fit for their team-oriented environment.
