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- Tasks: Support customers through calls, resolve queries, and maintain records.
- Company: Dynamic organisation in Belfast City Centre with a focus on customer service.
- Benefits: Competitive pay of £13.75, potential for remote work after 6 months.
- Why this job: Gain valuable experience in a supportive environment while helping diverse customers.
- Qualifications: 5 GCSEs including Maths and English, strong IT and communication skills.
- Other info: Long-term assignment with training and growth opportunities.
The predicted salary is between 13 - 16 £ per hour.
We are currently recruiting Admin Officers for our client based in Belfast City Centre. The successful candidates will be required to start once the vetting paperwork and ANI are completed.
Start date: 12th January
Rate of pay: £13.75
Duration: 3/29/2026 with possible extension
Hours of work: 37
Key Responsibilities:
- This is a long term assignment consisting of 6 weeks online training and consolidation. Successful candidates will remain office based for up to the first 6 months of the assignment; the option to work from home may become available after 6 months depending on performance. No leave can be granted during the training and consolidation period.
- Your responsibilities will include, but not be limited to:
- To competently use the telephone as this is the primary means of customer contact through inbound and outbound calls.
- To help and support our diverse group of customers by delivering a quality service, communicating clearly and effectively, providing accurate information, and influencing/negotiating to successfully resolve queries and/or action any changes to their personal circumstances in what can be difficult and sensitive situations.
- Take personal accountability for every customer/stakeholder you have contact with.
- Consider each customer’s case as a whole, making the right decisions at the right time.
- Give clear and explainable reasons for your decisions.
- Be polite and professional, treating customers with respect.
- Adapting your behaviour to meet the needs of our diverse customers.
- Maintaining clerical and electronic records.
- To listen, be honest, be empathetic and compassionate and always remain composed and professional in what can sometimes be a challenging environment.
- To protect Departmental and our customer’s personal information adhering to all security policies and procedures.
- To ensure that all actions required to maintain the claimant’s digital account are completed promptly and accurately.
- To work on your own and collaboratively, effectively, and flexibly within a team and contribute towards team expectations.
- Take responsibility for your own development to improve competency and skills, supporting and coaching others to do the same.
- Use a range of computer systems, telephony, and digital platforms.
Sickness/Absence:
Due to the nature of the training, full attendance is important during the training period; noncompliance may lead to your assignment being ended early. Emergency leave will be considered on a case by case basis.
Essential Criteria applicants must have:
- 5 GCSE’s including Maths and English (Proof of certs required)
- Excellent IT skills, including use of Microsoft Word and Excel.
- Excellent communication skills.
Please send your CV via the link or email RecCoBelfast.
ADMIN OFFICER BELFAST CITY CENTRE 12TH JANUARY START employer: The Recruitment Co
Contact Detail:
The Recruitment Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ADMIN OFFICER BELFAST CITY CENTRE 12TH JANUARY START
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Dress the part! Even if the job is remote after training, first impressions matter. Wear something professional for your interview to show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace ADMIN OFFICER BELFAST CITY CENTRE 12TH JANUARY START
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Admin Officer role. Highlight your relevant experience and skills, especially in communication and IT, as these are key for this position.
Showcase Your Skills: Don’t just list your qualifications; demonstrate how you've used your skills in real situations. Use examples that show your ability to handle customer queries and maintain professionalism.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your language is straightforward, reflecting the professional tone we value at StudySmarter.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves!
How to prepare for a job interview at The Recruitment Co
✨Know Your Stuff
Make sure you understand the key responsibilities of the Admin Officer role. Familiarise yourself with customer service principles, especially how to handle sensitive situations. This will help you answer questions confidently and show that you're ready for the challenges ahead.
✨Practice Makes Perfect
Rehearse common interview questions related to communication and problem-solving. Think about examples from your past experiences where you've demonstrated these skills. This will help you articulate your thoughts clearly during the interview.
✨Dress the Part
Even if the job might allow for casual attire later on, dress smartly for the interview. A professional appearance shows respect for the interviewers and the position you're applying for. It sets a positive tone right from the start.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This could be about the training process or how success is measured in the role. It shows your interest in the position and helps you gauge if it's the right fit for you.
