At a Glance
- Tasks: Support customers through calls, resolve queries, and maintain accurate records.
- Company: Dynamic organisation in Belfast City Centre with a focus on customer service.
- Benefits: Competitive pay of £13.75PH, potential for remote work after 6 months.
- Other info: Long-term assignment with training and growth opportunities.
- Why this job: Gain valuable experience in a supportive environment while helping diverse customers.
- Qualifications: 5 GCSEs including Maths and English, excellent IT and communication skills.
The predicted salary is between 27000 - 29000 £ per year.
We are currently recruiting Admin Officers for our client based in Belfast City Centre. The successful candidates will be required to start once the vetting paperwork and ANI are completed.
Start date: 10th June
Rate of pay: £13.75PH
Duration: 1/09/2026
Hours of work: 37
Key Responsibilities:
- This is a long term assignment consisting of 6 weeks online training and consolidation.
- Successful candidates will remain office based for up to the first 6 months of the assignment; the option to work from home may become available after 6 months and depending on performance.
- No leave can be granted during training and consolidation period.
- Your responsibilities will include, but not be limited to:
- To competently use the telephone as this is the primary means of customer contact through inbound and outbound calls.
- To help and support our diverse group of customers by delivering a quality service, communicating clearly and effectively, providing accurate information, and influencing/negotiating to successfully resolve queries and/or action any changes to their personal circumstances in what can be difficult and sensitive situations.
- Take personal accountability for every customer/stakeholder you have contact with.
- Consider each customer’s case as a whole, making the right decisions at the right time.
- Give clear and explainable reasons for your decisions.
- Be polite and professional, treating customers with respect.
- Adapting your behaviour to meet the needs of our diverse customers.
- Maintaining clerical and electronic records.
- To listen, be honest, be empathetic and compassionate and always remain composed and professional in what can sometimes be a challenging environment.
- To protect Departmental and our customer’s personal information adhering to all security policies and procedures.
- To ensure that all actions required to maintain the claimant’s digital account are completed promptly and accurately.
- To work on your own and collaboratively, effectively, and flexibly within a team and contribute towards team expectations.
- Take responsibility for your own development to improve competency and skills, supporting and coaching others to do the same.
- Use a range of computer systems, telephony, and digital platforms.
Sickness/Absence: Due to the nature of the training, full attendance is important during the training period; noncompliance may lead to your assignment being ended early. Emergency leave will be considered on a case by case basis.
Essential Criteria applicants must have:
- 5 GCSE’s including Maths and English (Proof of certs required)
- Excellent IT skills, including use of Microsoft Word and Excel.
- Excellent communication skills.
- A criminal record will not necessarily be a bar to obtaining a position. The UK Recruitment Co. Ltd has policies on the Recruitment of Ex-Offenders and the Secure Handling, Use, Storage, and Retention of Disclosure Information, copies of which can be made available upon request.
Please send your CV via the link or email tomas.maguire@therecruitmentco.uk
Admin Officer Belfast City Centre 10th June Start employer: The Recruitment Co.
Join a dynamic team as an Admin Officer in the heart of Belfast City Centre, where we prioritise employee growth and development through comprehensive training and support. Our inclusive work culture fosters collaboration and respect, ensuring that every team member feels valued while providing essential services to our diverse customer base. With competitive pay and the potential for flexible working arrangements after six months, this role offers a meaningful opportunity to make a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Admin Officer Belfast City Centre 10th June Start
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help us tailor our answers and show that we're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more we rehearse, the more confident we'll feel when it’s our turn to shine.
✨Tip Number 3
Dress the part! Even if the job is remote after training, showing up in smart attire for the interview can make a great first impression. It shows we take the opportunity seriously.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can set us apart from other candidates. It shows our enthusiasm and keeps us fresh in their minds as they make their decision.
We think you need these skills to ace Admin Officer Belfast City Centre 10th June Start
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Admin Officer role. Highlight your relevant experience, especially in customer service and communication skills, as these are key for this position.
Showcase Your IT Skills:Since excellent IT skills are essential, don’t forget to mention your proficiency in Microsoft Word and Excel. If you have experience with other digital platforms, include that too!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and make sure to explain how your skills and experiences align with the job responsibilities.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets seen by the right people!
How to prepare for a job interview at The Recruitment Co.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and essential criteria, especially around customer service and IT skills. This will help you tailor your answers to show how you fit the role perfectly.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice clear and effective communication. You might want to do mock interviews with friends or family, focusing on how you would handle difficult customer situations. This will boost your confidence and help you articulate your thoughts during the actual interview.
✨Showcase Your Empathy and Professionalism
During the interview, be prepared to discuss scenarios where you've had to demonstrate empathy and professionalism. Think of examples from past experiences where you resolved issues for customers while maintaining composure. This will highlight your ability to handle sensitive situations, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
