At a Glance
- Tasks: Provide excellent customer service and support for State Pension telephony.
- Company: Join a reputable client in the Northern Ireland Civil Service.
- Benefits: Competitive pay of £13.75PH and potential for remote work in the future.
- Other info: Full-time role with structured training and opportunities for personal development.
- Why this job: Gain valuable experience in a supportive team environment while developing your skills.
- Qualifications: 5 GCSEs including Maths and English, plus strong IT and communication skills.
The predicted salary is between 28500 - 30000 £ per year.
We are currently recruiting Admin Officers for our client based in Ballymena. The successful candidates will be required to start once the vetting paperwork and ANI are completed.
Start date: 29th June
Rate of pay: £13.75PH
Duration: 4/10/2026
Hours of work: 37
Key Responsibilities:
- Working within the Department for Communities in the Northern Ireland Civil Service, this role will deliver services for customers who are based in Great Britain.
- The role will focus on delivering full services for State Pension telephony and full training will be provided.
Main Duties and essential skills may include:
- Excellent customer service skills
- Strong call-handling attributes
- Effective verbal and written communication skills
- Ability to build rapport with colleagues and customers
- Ability to work within and contribute to a team environment
- Ability to work accurately within specific deadlines and to achieve relevant targets
- Basic IT skills/computer literacy with an aptitude for learning new systems
- Organised with good time management skills
- Excellent interpersonal skills
- Excellent work ethic with the desire to personally develop
- Excellent attendance and timekeeping
These roles are full-time, shift work and office based. All training will be full time in office for a minimum of 5 weeks. Work from home may become available in the future. NO LEAVE WILL BE GRANTED BEFORE TRAINING IS COMPLETED, TRAINING IS EXPECTED TO LAST 4 WEEKS.
The post is based on an 8am to 8pm working pattern Monday - Friday and a requirement to work every fourth Saturday 9am - 5pm. The jobholder will be required to work a variety of patterns between 8am and 8pm. DWP business areas in Northern Ireland adhere to Great Britain Easter Public Holidays and the jobholder will be required to observe Easter Public Holidays of Good Friday and Easter Monday.
Essential Criteria applicants must have:
- 5 GCSEs including Maths and English (Proof of certs required)
- Excellent IT skills, including use of Microsoft Word and Excel
- Excellent communication skills
- A criminal record will not necessarily be a bar to obtaining a position
The UK Recruitment Co. Ltd has policies on the Recruitment of Ex-Offenders and the Secure Handling, Use, Storage, and Retention of Disclosure Information, copies of which can be made available upon request.
Please send your CV via the link or email tomas.maguire@therecruitmentco.uk
Admin Officer Ballymena 29th June Start employer: The Recruitment Co.
Join a dynamic team as an Admin Officer in Ballymena, where you will play a vital role in delivering essential services within the Northern Ireland Civil Service. Our supportive work culture prioritises employee development, offering comprehensive training and opportunities for growth, all while enjoying competitive pay and a structured work-life balance. With a focus on teamwork and excellent customer service, this position not only provides meaningful work but also the chance to contribute positively to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Admin Officer Ballymena 29th June Start
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions with a friend or in front of the mirror. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and appropriate for the role. It shows you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Admin Officer Ballymena 29th June Start
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the job description. We want to see how your customer service skills and IT proficiency shine through, so don’t hold back!
Craft a Catchy Cover Letter:Your cover letter is your chance to show us your personality! Keep it professional but let your enthusiasm for the role come through. Mention why you’re excited about working in the Department for Communities.
Proofread, Proofread, Proofread!:Before hitting send, give your application a thorough check. Typos and errors can make a bad impression, so let’s make sure everything is spot on. We want to see your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and we’ll be able to review your application faster. Let’s get you started on this exciting journey!
How to prepare for a job interview at The Recruitment Co.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Admin Officer role and its responsibilities. Familiarise yourself with the key duties mentioned in the job description, especially around customer service and call handling. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in previous roles or situations. This will demonstrate your ability to build rapport with both colleagues and customers.
✨Demonstrate Your IT Proficiency
Brush up on your Microsoft Word and Excel skills before the interview. Be ready to discuss your experience with these tools and how you've used them in past roles. If you have any specific examples of how you've tackled IT challenges, share those too!
✨Prepare for Teamwork Questions
This role requires a strong team player, so think about times when you've successfully worked within a team. Prepare to discuss how you contribute to a positive team environment and how you handle challenges with colleagues. This will highlight your interpersonal skills and work ethic.
