At a Glance
- Tasks: Join our team as an Administration Officer, handling State Pension telephony services.
- Company: Work with the Northern Ireland Civil Service, dedicated to serving communities.
- Benefits: Earn £12.97 per hour with potential future remote work options.
- Other info: Full-time role with varied hours; training completion is essential before taking leave.
- Why this job: Gain valuable experience in a supportive environment while developing your skills.
- Qualifications: Must have 5 GCSEs including maths and English; strong IT skills required.
The predicted salary is between 27000 - 36000 € per year.
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We are currently recruiting for an Administration Officer for our client based in Ballymena. The successful candidate will be required to start once the vetting paperwork and ANI completed.
Rate of pay:£12.97
Hours of work: 37
Key Responsibilities:
“Working within the Department for Communities in the Northern Ireland Civil Service, this role will deliver services for customers who are based in Great Britain. The role will focus on delivering full services for State Pension telephony and full training will be provided.
Main duties and essential skills may include, while not limited to:
Strong call-handling attributes;
Effective verbal and written communication skills;
Ability to build rapport with colleagues and customers;
Ability to work within and contribute to a team environment;
Ability to work accurately withing specific deadlines and to achieve relevant targets;
Basic IT skills/ computer literacy with an aptitude for learning new systems;
Organised with good time management skills;
Excellent interpersonal skills;
Excellent work ethic with desire to personally develop; and
Excellent attendance and time keeping.
These roles are full-time, office based. Working from home may become available in the future.
***NO LEAVE WILL BE GRANTED BEFORE TRAINING IS COMPLETED ON 19.9.25***”
Post is based on an 8am to 8pm working pattern Monday – Friday and a requirement to work every fourth Saturday 9am – 5pm. Jobholder will be required to work a variety of patterns between 8am and 8pm. DWP business areas in Northern Ireland adhere to Great Britain Easter Public Holidays and jobholder will be required to observe Easter Public Holidays of Good Friday and Easter Monday
Essential Criteria applicants must have:
- 5 GCSE’s including maths and English (Proof of certs required)
- Excellent IT skills, including use of Microsoft Word and Excel.
BALLYMENA ADMIN OFFICER employer: The Recruitment Co.
As an Administration Officer with the Department for Communities in Ballymena, you will be part of a supportive and dynamic work environment that prioritises employee development and teamwork. The role offers competitive pay, comprehensive training, and the opportunity to contribute to meaningful services for customers across Great Britain, all while enjoying a structured work-life balance with potential future flexibility for remote work.
StudySmarter Expert Advice🤫
We think this is how you could land BALLYMENA ADMIN OFFICER
✨Tip Number 1
Familiarise yourself with the Department for Communities and its services. Understanding their mission and how they serve customers will help you demonstrate your enthusiasm and fit for the role during any discussions.
✨Tip Number 2
Practice your call-handling skills. Since this role involves strong call-handling attributes, consider role-playing scenarios with friends or family to build your confidence and improve your communication techniques.
✨Tip Number 3
Brush up on your IT skills, especially in Microsoft Word and Excel. Being proficient in these applications is essential, so take some time to explore online tutorials or courses to enhance your abilities.
✨Tip Number 4
Showcase your teamwork skills. Think of examples from your past experiences where you successfully collaborated with others. Be ready to discuss these during any interviews to highlight your ability to contribute positively to a team environment.
We think you need these skills to ace BALLYMENA ADMIN OFFICER
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and essential skills required for the Administration Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous roles that involved call handling, customer service, or administrative tasks. Use specific examples to demonstrate your effective communication skills and ability to work within a team.
Showcase IT Proficiency:Since excellent IT skills are essential, make sure to mention your proficiency in Microsoft Word and Excel. If you have experience with other relevant software or systems, include that as well to strengthen your application.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at The Recruitment Co.
✨Showcase Your Communication Skills
Since the role requires effective verbal and written communication, be prepared to demonstrate your skills during the interview. Practice clear and concise responses, and consider using examples from past experiences where you successfully communicated with colleagues or customers.
✨Highlight Your Call-Handling Experience
If you have previous experience in call-handling, make sure to discuss it. Share specific instances where you managed difficult calls or built rapport with customers, as this will show your suitability for the role's focus on State Pension telephony.
✨Demonstrate Teamwork Abilities
The job requires contributing to a team environment, so be ready to talk about your experiences working in teams. Highlight how you collaborated with others to achieve common goals and how you handle conflicts within a team setting.
✨Prepare for IT Skill Questions
Given the emphasis on IT skills, brush up on your knowledge of Microsoft Word and Excel. Be prepared to answer questions about how you've used these tools in previous roles, and consider discussing any new systems you've learned quickly in the past.
