At a Glance
- Tasks: Provide excellent customer service and support in a fast-paced environment.
- Company: Join Northern Ireland’s leading public sector employer with a diverse and inclusive culture.
- Benefits: Earn £13.75 per hour, enjoy on-the-job training, and potential remote work after training.
- Other info: Flexible working hours, Monday to Friday, with a supportive team environment.
- Why this job: Kickstart your career with valuable skills and opportunities for progression.
- Qualifications: Must have 5 GCSEs including Maths and English.
The predicted salary is between 13.75 - 13.75 £ per hour.
We have a fantastic opportunity for you to join our client, based in Antrim as a full-time Admin Officer. Our client is Northern Ireland’s Leading Public Sector Employer.
Administrator Pay Rate: £13.75 per hour
Start Date: 03/08/2026
Benefits working with NICS:
- On the job training provided
- Gain valuable skills and progress your career
- Diverse and inclusive employer with active social mobility policies
Hours of Work: Monday to Friday 9am-5pm
Main Duties include:
- Telephony & Processing Role.
- Answer Finance Support incoming calls between 9am – 4pm.
- Answer enquiries, take customers through queries and online claim forms via NI Direct.
- Use IT systems, guidance and legislation to complete end to end claims process and make accurate decisions.
- Take customers through claim forms on NI Direct as required.
- Provide excellent customer service, demonstrating professionalism and showing courtesy to callers.
- Escalate calls from vulnerable callers and appointees/representatives per guidance.
- Take appropriate action on Unacceptable Customer Behaviour.
- Demonstrate flexibility, meeting customer demand in a fast paced environment.
- Initial training office based with the potential to work from home following successful completion of training.
- List is not exhaustive and any other duties as requested by line management.
Requirements:
- Must have 5 GCSEs – Maths & English – Certificates required
- An Access NI will be required for this role
- A criminal record will not necessarily be a bar to obtaining a position.
The UK Recruitment Co. Ltd has policies on the Recruitment of Ex-Offenders and the Secure Handling, Use, Storage, and Retention of Disclosure Information, copies of which can be made available upon request.
Public Sector Admin Officer – Training & Hybrid Work in Antrim employer: The Recruitment Co.
Join our dynamic team in Craigavon as a Catering Assistant, where we prioritise a supportive work culture that values reliability and teamwork. Enjoy competitive pay rates and the opportunity for personal growth within a full-time role that offers flexibility across various shifts. Our commitment to high standards of food hygiene and safety ensures a rewarding environment for those looking to make a meaningful impact in the catering industry.
StudySmarter Expert Advice🤫
We think this is how you could land Public Sector Admin Officer – Training & Hybrid Work in Antrim
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like The Recruitment Co., are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like The Recruitment Co. and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Public Sector Admin Officer – Training & Hybrid Work in Antrim
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for The Recruitment Co. and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at The Recruitment Co.
✨Get to Know Public Sector Values
Before your interview with The Recruitment Co., dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for The Recruitment Co..
