At a Glance
- Tasks: Join our team as an Admin Officer, handling customer queries and processing claims.
- Company: Be part of Northern Ireland’s leading public sector employer with a diverse culture.
- Benefits: Enjoy a competitive pay rate, on-the-job training, and opportunities for career progression.
- Other info: Flexible working options available after training completion.
- Why this job: Make a real difference by providing excellent customer service in a fast-paced environment.
- Qualifications: Must have 5 GCSEs including Maths and English; training provided.
The predicted salary is between 13.75 - 13.75 £ per hour.
We have a fantastic opportunity for you to join our client, based in Antrim as a full-time Admin Officer. Our client is Northern Ireland’s Leading Public Sector Employer.
Administrator Pay Rate: £13.75 per hour
Start Date: 03/08/2026
Benefits working with NICS:
- On the job training provided
- Gain valuable skills and progress your career
- Diverse and inclusive employer with active social mobility policies
Hours of Work: Monday to Friday 9am-5pm
Main Duties include:
- Telephony & Processing Role.
- Answer Finance Support incoming calls between 9am – 4pm.
- Answer enquiries, take customers through queries and online claim forms via NI Direct.
- Use IT systems, guidance and legislation to complete end to end claims process and make accurate decisions.
- Take customers through claim forms on NI Direct as required.
- Provide excellent customer service, demonstrating professionalism and showing courtesy to callers.
- Escalate calls from vulnerable callers and appointees/representatives per guidance.
- Take appropriate action on Unacceptable Customer Behaviour.
- Demonstrate flexibility, meeting customer demand in a fast paced environment.
- Initial training office based with the potential to work from home following successful completion of training.
- List is not exhaustive and any other duties as requested by line management.
Requirements:
- Must have 5 GCSEs – Maths & English – Certificates required
- An Access NI will be required for this role
- A criminal record will not necessarily be a bar to obtaining a position.
The UK Recruitment Co. Ltd has policies on the Recruitment of Ex-Offenders and the Secure Handling, Use, Storage, and Retention of Disclosure Information, copies of which can be made available upon request.
Admin Officer – Antrim (3Rd August Start) employer: The Recruitment Co.
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