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- Tasks: Join us as a Resource Planner, optimising schedules and supporting our Customer Support Engineers.
- Company: Be part of a dynamic team in Warwick, dedicated to excellent customer service and operational efficiency.
- Benefits: Enjoy up to five weeks annual leave, income protection, and staff discounts.
- Why this job: This role offers teamwork, problem-solving, and the chance to make a real impact on customer satisfaction.
- Qualifications: You need a solution-focused mindset and experience with scheduling systems; multitasking skills are essential.
- Other info: Work full-time with rotating shifts, including one Saturday every three weeks.
The predicted salary is between 30000 - 42000 £ per year.
Operations Support - Resource Planner
Location: Warwick (Onsite)
Hours: Full-time, Permanent
Shifts: Rotating shifts between 7:30 AM - 7:00 PM, including 1 in 3 Saturdays
About the Role
Are you a proactive and organized professional looking for a dynamic role? We’re seeking an Operations Support - Resource Planner to maximize the utilization of our Customer Support Field Engineer Workforce. Your primary focus will be ensuring customer service commitments are met in line with relevant SLAs, optimizing workforce schedules, and providing essential support to Engineers, Field Managers, and Contact Centre Team Managers. You will be a key part of our Service Operation, making teamwork, communication, and problem-solving essential to success.
Who You’ll Be Working With
Reporting to the Resource Planning Manager, you will communicate professionally with both internal and external stakeholders, helping resolve dissatisfied customer queries while maintaining excellent customer service standards.
Key Responsibilities
- Handle phone calls, emails, and chats efficiently.
- Manage workforce scheduling using advanced planning systems, ensuring minimal manual input.
- Identify and escalate system inefficiencies to optimize scheduling accuracy.
- Communicate quickly with customers when unforeseen issues arise.
- Order necessary parts to support engineers in resolving product failures.
- Schedule follow-up visits, coordinating parts from internal and external warehouses while keeping customers informed.
- Optimize engineer workloads, minimizing travel time and maximizing productivity.
- Support same-day planning, ensuring engineers can effectively respond to service needs.
- Minimize broken commitments while improving response times.
- Adapt to in-day challenges, ensuring optimal resource utilization.
- Conduct Jeopardy Management, prioritizing jobs at risk of missing commitments.
What You’ll Need to Succeed
Essential:
- Solution-focused mindset, with the ability to troubleshoot challenges efficiently.
- Proven experience with Scheduling and Planning applications/systems.
- Strong multitasking skills, with the ability to remain calm under pressure in a fast-paced environment.
- Excellent PC skills, including proficiency in Windows, Microsoft Word, and Excel.
Desirable:
- Previous experience working with internal Baxi systems.
What We Offer
We provide a competitive salary package, including a variable incentive. Our benefits include:
- Up to five weeks of annual leave, plus standard UK bank holidays.
- The option to purchase extra holidays.
- Income protection schemes.
- A contributory pension plan.
- Generous maternity, paternity, and sick pay schemes.
- Staff discounts and more!
Ready to take on this exciting opportunity? Apply now and become a key part of our Operations Support Team!
Administrator in Warwick employer: The Recruitment Co
Contact Detail:
The Recruitment Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Warwick
✨Tip Number 1
Familiarise yourself with the specific scheduling and planning applications mentioned in the job description. If you have experience with similar systems, be ready to discuss how you've used them effectively in past roles.
✨Tip Number 2
Highlight your problem-solving skills during any interactions with us. Be prepared to share examples of how you've successfully managed unexpected challenges in a fast-paced environment.
✨Tip Number 3
Demonstrate your communication skills by engaging with our team on social media or through networking events. This can help you build rapport and show your proactive approach to teamwork.
✨Tip Number 4
Research our company culture and values to align your responses with what we stand for. Showing that you understand our mission will make you a more appealing candidate.
We think you need these skills to ace Administrator in Warwick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations support and resource planning. Emphasise your multitasking abilities and any previous roles that required strong communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your solution-focused mindset and ability to troubleshoot challenges. Mention specific examples of how you've optimised schedules or improved customer service in past roles.
Highlight Technical Skills: Since the role requires proficiency in scheduling applications and Microsoft Office, be sure to list these skills prominently. If you have experience with Baxi systems, mention it as a desirable asset.
Showcase Teamwork and Communication: In your application, provide examples of how you've effectively communicated with stakeholders and worked as part of a team. This is crucial for the role, so make it clear how you can contribute to the Operations Support Team.
How to prepare for a job interview at The Recruitment Co
✨Showcase Your Organisational Skills
As an Administrator, being organised is key. Prepare examples of how you've effectively managed schedules or resources in the past. This will demonstrate your ability to handle the responsibilities of the role.
✨Demonstrate Problem-Solving Abilities
The role requires a solution-focused mindset. Be ready to discuss specific challenges you've faced and how you resolved them. This will highlight your proactive approach and ability to think on your feet.
✨Familiarise Yourself with Scheduling Systems
Since experience with scheduling applications is essential, do some research on common systems used in resource planning. Mention any relevant experience you have, as this will show your readiness for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as managing unexpected changes in schedules. Practising responses to these scenarios can help you feel more confident during the interview.
