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- Tasks: Join a dynamic team managing digital accounts and supporting claimants with their Universal Credit.
- Company: Reputable organisation based in Belfast City Centre, focused on delivering quality services.
- Benefits: Earn £13.75 per hour with potential for extension and professional training.
- Other info: Full training provided; flexible working hours with opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: 5 GCSEs including Maths and English; Access NI completion required.
We are currently recruiting an Admin Officers for our client based in Belfast City Centre. The successful candidates will be required to start once the vetting paperwork and ANI completed.
Start date: 4th March
Rate of pay: £13.75 per hour
Duration: 04/11/2026 with possible extension
Hours of work: 37 hours
Location: Great Northern Tower, 17 Great Victoria Street, Belfast, BT2 7AD
Key Responsibilities:
- Case Manager AO - Office based for the first 6 months post training.
- You will work as part of a multifunctional Case Management Team and will be responsible for helping claimants to create and maintain their digital account, including phone claims.
- You will be proactive in ensuring that all actions and 'To-Dos' required to maintain the claimants account, are completed promptly and accurately.
- You will manage cases through the lifespan of the claim.
- You will communicate with both claimants and colleagues to progress cases and resolve queries through all available channels.
- You will collaborate and build relationships with colleagues in Service Centres, Jobcentres and Districts to support the delivery of Universal Credit where these are necessary.
- You will deliver a quality service for claimants and be responsible for actively managing all appropriate action promptly on the claim with minimal hand-offs.
- As the Universal Credit service is continually changing you will also contribute to the continuous improvement of UC by reviewing the service and processes and provide feedback on your own and your claimants experience.
Training: Training will be provided between 04/03/26 - 15/04/26 and full attendance is important in order to successfully pass training, no leave will be permitted until after this date.
Sickness / Absence: Due to the nature of the training, full attendance is important during the training period, non-compliance may lead to your assignment being ended early. Emergency leave will be considered on a case by case basis.
Contracted hours: The contracted hours are 8am - 8pm Monday - Friday and every 4th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 - 5.00 Monday to Friday. DWP business areas in Northern Ireland adhere to Great Britain Easter Public Holidays and jobholder will be required to observe Easter Public Holidays of Good Friday and Easter Monday.
Essential Criteria applicants must have:
- 5 GCSE's including Maths and English (Proof of certs required)
- Must complete an Access NI
- A criminal record will not necessarily be a bar to obtaining a position.
The UK Recruitment Co. Ltd has policies on the Recruitment of Ex-Offenders and the Secure Handling, Use, Storage, and Retention of Disclosure Information, copies of which can be made available upon request.
Administration Officers employer: The Recruitment Co.
Contact Detail:
The Recruitment Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Officers
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Admin Officer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to case management and customer service. We recommend doing mock interviews with friends or family to boost your confidence and get feedback.
✨Tip Number 3
Stay organised! Keep track of the jobs you apply for, including deadlines and follow-up dates. This will help you manage your applications and ensure you don’t miss any opportunities.
✨Tip Number 4
Don’t forget to check our website regularly for new job postings! We’re always updating our listings, and applying directly through us can give you a better chance at landing that Admin Officer position.
We think you need these skills to ace Administration Officers
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Admin Officer role. Highlight relevant experience and skills that match the job description, especially your ability to manage cases and communicate effectively.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Use it to showcase your enthusiasm for the role and how your background aligns with the responsibilities outlined in the job description.
Proofread, Proofread, Proofread!: Before hitting send, double-check your application for any typos or grammatical errors. A polished application shows attention to detail, which is crucial for an Admin Officer.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and is considered promptly!
How to prepare for a job interview at The Recruitment Co.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Administration Officer. Familiarise yourself with the key tasks like managing digital accounts and communicating with claimants. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, especially around case management and customer service. Think of examples from your past experiences where you've successfully resolved issues or improved processes. This will demonstrate your problem-solving skills and ability to work under pressure.
✨Showcase Your Communication Skills
As this role involves a lot of interaction with claimants and colleagues, be ready to discuss how you effectively communicate. Practice explaining complex information clearly and concisely. You might even want to prepare a few examples of how you've built relationships in previous roles.
✨Emphasise Your Adaptability
Given that the Universal Credit service is continually changing, highlight your ability to adapt to new processes and feedback. Share instances where you've embraced change or contributed to improvements in your previous jobs. This will show that you're not just a fit for the role, but also for the evolving nature of the service.