Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for claimants and assist with Universal Credit Claims.
- Company: Join Northern Ireland’s Leading Public Sector Employer in Newtownabbey.
- Benefits: Earn £13.75 per hour, enjoy hybrid working, and gain valuable skills.
- Why this job: Make a real difference while progressing your career in a supportive environment.
- Qualifications: 5 GCSEs including Maths and English required.
- Other info: Long-term opportunity with on-the-job training and a diverse workplace.
The predicted salary is between 25000 - 30000 £ per year.
We have a fantastic opportunity for you to join our client, based in Newtownabbey as a full-time Administration Officer. Our client is Northern Ireland’s Leading Public Sector Employer.
Administrator Pay Rate: £13.75 per hour
Start Date: As soon as possible
Duration: 29/03/2026 – possible extension
Benefits working with NICS:
- On the job training provided
- Long term opportunity
- Gain valuable skills and progress your career
- Diverse and inclusive employer with active social mobility policies
- Hybrid & Flexible working pattern
Hours of Work: 37 Hours per week – Monday to Friday.
Job Duties:
- Based within the Frontline Office, reporting directly to a First Contact Team Manager, you will act as the first point of contact for claimants, and will be responsible for progressing Universal Credit Claims.
- Work as part of a multifunctional administrative team.
- Be the first point of contact for claimants who have queries.
- Gather accurate information and ensure that claimants provide the necessary documentary evidence.
- Confirm claimants’ identity.
- Ensure claimants are aware of their responsibility to report future changes.
- Take appropriate action in reporting and logging all incidents of unacceptable customer behaviour.
- Provide advice and guidance, explaining policies and procedures and actively eliciting information from potential claimants. At times this will involve dealing with difficult customer situations.
- Signpost the claimant to the relevant support.
Please note full attendance will be required on a 13 days mandatory training course with no leave permitted. Training will involve travel to another area.
Essential Criteria:
- Must have 5 GCSEs including Maths & English – Certificates required.
If interested please apply via link or contact.
Administration Officer – Newtownabbey employer: The Recruitment Co.
Contact Detail:
The Recruitment Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Officer – Newtownabbey
✨Tip Number 1
Get to know the company! Research their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to administration roles. Think about how your skills can help in handling difficult customer situations, as this is key for the Administration Officer position.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in the public sector.
We think you need these skills to ace Administration Officer – Newtownabbey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administration Officer role. Highlight any relevant experience you have in administration or customer service, and don’t forget to mention your GCSEs in Maths and English!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your skills in dealing with customers and how you can contribute to the team at the Frontline Office.
Showcase Your Communication Skills: As you'll be the first point of contact for claimants, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and maybe even share an example of how you've handled difficult situations in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, and you’ll be one step closer to joining us in making a difference in the community!
How to prepare for a job interview at The Recruitment Co.
✨Know Your Role Inside Out
Make sure you thoroughly understand the job description for the Administration Officer position. Familiarise yourself with the key responsibilities, especially around handling Universal Credit Claims and dealing with claimants. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare for Customer Interaction Scenarios
Since you'll be the first point of contact for claimants, think about how you would handle various customer situations, especially difficult ones. Prepare examples from your past experiences where you've successfully managed challenging interactions. This will demonstrate your problem-solving skills and ability to remain calm under pressure.
✨Brush Up on Relevant Policies
Get familiar with the policies and procedures related to Universal Credit and the public sector. Understanding these will not only help you answer questions but also show that you're proactive and ready to hit the ground running. You might even want to jot down a few key points to discuss during the interview.
✨Showcase Your Team Spirit
As this role involves working within a multifunctional administrative team, be prepared to talk about your teamwork experiences. Share specific examples of how you've collaborated with others to achieve a common goal. This will highlight your ability to work well in a diverse environment, which is something our client values highly.
