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- Tasks: Be the first point of contact for claimants, assisting with queries and appointments.
- Company: Join Northern Ireland's leading public sector employer in a supportive environment.
- Benefits: Enjoy a full-time role with stable hours and potential for long-term employment.
- Other info: This is a temporary position starting on 14th July, working Monday to Friday.
- Why this job: Gain valuable experience in customer service while making a positive impact in your community.
- Qualifications: 5 GCSEs including Maths and English are required.
The predicted salary is between 30000 - 42000 £ per year.
Social network you want to login/join with:
Client:
The Recruitment Co
Location:
Ballynahinch, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
ce6f8d9f691d
Job Views:
3
Posted:
07.07.2025
Expiry Date:
21.08.2025
Job Description:
We have a fantastic opportunity for you to join our client, based in Ballynahinch, as a full-time Admin Officer. This is a long-term temporary opportunity.
Our client is Northern Ireland’s Leading Public Sector Employer.
Start Date: 14th July
Location: Ballynahinch
Hours: 37 hours – Monday to Friday, 9am to 5pm
Main Duties:
The First Contact Team Member acts as the first point of contact for claimants and is responsible for assisting claimants who need to transact their business face to face. This includes claimant orientation, resolving queries, arranging appointments, undertaking interviews, coaching claimants to become more digitally competent, and inputting new data and change of circumstances updates where appropriate.
The role involves working in a front-facing office, dealing with customers either face to face or via telephone, from 9am to 5pm, full-time.
Requirements include having 5 GCSEs, including Maths & English, with certificates required.
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Administration Officer – Ballynahinch employer: The Recruitment Co.
Contact Detail:
The Recruitment Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Officer – Ballynahinch
✨Tip Number 1
Familiarise yourself with the local community in Ballynahinch. Understanding the demographics and common issues faced by residents can help you connect better with claimants and provide more tailored assistance.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves face-to-face interactions, being able to handle queries with empathy and professionalism will set you apart from other candidates.
✨Tip Number 3
Gain a basic understanding of digital tools and platforms that are commonly used in public sector services. This knowledge will not only help you coach claimants but also demonstrate your initiative and readiness for the role.
✨Tip Number 4
Network with current or former employees of the organisation. They can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
We think you need these skills to ace Administration Officer – Ballynahinch
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of the Administration Officer position. Highlight key duties such as being the first point of contact for claimants and assisting them with their queries.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the job requirements. Emphasise any previous roles in customer service or administration, and include your GCSE qualifications, particularly in Maths and English.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains why you are a good fit. Mention your ability to handle face-to-face interactions and your experience in resolving queries effectively.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at The Recruitment Co.
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of an Administration Officer. Be prepared to discuss how your skills and experiences align with the duties, especially those involving customer interaction and data management.
✨Showcase Your Communication Skills
As this role involves face-to-face and telephone interactions, it's crucial to demonstrate your communication skills during the interview. Practice clear and concise responses, and be ready to provide examples of how you've effectively resolved queries or assisted customers in the past.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Think of situations where you had to handle difficult customers or resolve conflicts, and be ready to explain your thought process and actions taken.
✨Highlight Your Digital Competence
Since part of the role involves coaching claimants to become more digitally competent, be prepared to discuss your own digital skills. Share any relevant experiences where you've helped others with technology or adapted to new systems quickly.