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- Tasks: Join our team as an Admin Officer, managing customer accounts and processing payments.
- Company: We're a dynamic organisation based in Antrim, focused on delivering excellent service.
- Benefits: Enjoy a structured work schedule with a competitive wage and potential for growth.
- Why this job: This role offers hands-on experience in finance and customer service within a supportive team.
- Qualifications: 5 GCSEs including Maths and English are required; strong IT skills are a must.
- Other info: Work 37 hours a week, Monday to Friday, with a start date ASAP.
The predicted salary is between 24000 - 36000 £ per year.
We are currently recruiting for AO\’s for our client based in Antrim. The successful candidates will be required to start once the vetting paperwork and ANI completed.
Start date: 21st November
Rate of pay: £13.75ph
Duration: up to 51 weeks
Hours of work: Full time 37 Hours per week (Mon to Fri)
No holidays can be accommodated in the first 12 weeks of employment due to the training for this role.
Key Responsibilities:
- Work as part of a multi-functional administrative team.
- Be the first point of contact for claimants who have queries.
- Gather accurate information and ensure that claimants provide the necessary documentary evidence.
- Confirm claimant\’s identity.
- Ensure claimants are aware of their responsibility to report future changes.
- Take appropriate action in reporting and logging all incidents of unacceptable customer behaviour.
- Provide advice and guidance, explaining policies and procedures and actively eliciting information from potential claimants. At times this will involve dealing with difficult customer situations.
- Signpost the claimant to the relevant support.
Please note full attendance will be required on a 13 day mandatory training course with no leave permitted.
Training will involve travel to another area.
Essential Criteria applicants must have:
- Five GCSE/GCE passes (at A, B or C) with Maths and English.
- Excellent IT skills, including use of Microsoft Word and Excel.
- Excellent communication skills.
- Proven ability to use own initiative.
(Proof of certs required)
Please send your CV via the link or to Therecco.
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ADMIN OFFICER ANTRIM employer: The Recruitment Co
Contact Detail:
The Recruitment Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ADMIN OFFICER ANTRIM
✨Tip Number 1
Familiarise yourself with Account NI, as this is a key part of the role. Understanding how to navigate and use this system will give you an edge during the interview process.
✨Tip Number 2
Brush up on your Excel skills, especially in areas like data entry and spreadsheet management. Being able to demonstrate your proficiency in handling financial data will be crucial for this position.
✨Tip Number 3
Prepare to discuss your previous experience with customer service, as liaising with internal and external customers is a significant part of the job. Think of examples where you've successfully resolved issues or improved customer satisfaction.
✨Tip Number 4
Practice your verbal communication skills, as you'll need to interact with customers via various channels. Being clear and confident in your communication can set you apart from other candidates.
We think you need these skills to ace ADMIN OFFICER ANTRIM
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Emphasise your IT skills, particularly with Microsoft Word and Excel, as well as any previous experience with Account NI.
Highlight Qualifications: Clearly list your qualifications, especially your GCSEs in Maths and English. Include any certificates as proof, as this is a requirement for the role.
Craft a Strong Cover Letter: Write a cover letter that outlines your interest in the Admin Officer position. Mention your ability to manage customer accounts, issue invoices, and reconcile payments, showcasing your attention to detail and organisational skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at The Recruitment Co
✨Know Your Numbers
Since the role involves handling finances, be prepared to discuss your experience with numbers. Brush up on basic accounting principles and be ready to explain how you've managed invoices or reconciled accounts in previous roles.
✨Showcase Your IT Skills
The job requires excellent IT skills, particularly in Microsoft Word and Excel. Be ready to demonstrate your proficiency with these tools, perhaps by discussing specific projects where you used them effectively.
✨Communication is Key
As you'll be liaising with both internal and external customers, highlight your verbal and written communication skills. Prepare examples of how you've successfully communicated in past roles, especially in challenging situations.
✨Familiarise Yourself with Account NI
If you have previous experience with Account NI, make sure to mention it. If not, do some research on the system and be ready to discuss how you would approach learning it quickly if hired.