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- Tasks: Support customers and manage databases to ensure smooth operations.
- Company: Join a dynamic team in the medical supply industry with a focus on professionalism.
- Benefits: Enjoy a permanent contract with a competitive salary and a standard workweek.
- Why this job: Be part of a supportive culture while making a real impact in healthcare.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
- Other info: Work Monday to Friday, 9am-5pm, in a friendly and collaborative environment.
The predicted salary is between 24000 - 33600 £ per year.
The Recruitment Co. is currently recruiting for a Customer Support Specialist to join our clients team working in the medical supply industry based in the Llansamlet area. Contract: Permanent Salary: £24,000p.a Hours of work: Monday to Friday: 9am-5pm (37.5 hour paid week) Job Purpose: To provide a range of professional and administrative services to ensure the smooth running and professional standards of the company and its back-office functions for Managed Services Clients. Role Duties/ Responsibilities: To be responsible for the maintenance of an electronic database that contains all relevant customer details. Using the internet, social media and other appropriate methods to identify prospective new customers / clients of the business To make telephone contact with the customers or identify the appropriate individual/ decision maker within the company/Hospital concerned to liaise with To keep records of prospective new clients, the contact details of the decision maker within the business and the outcome of the initial discussion To make contact with individual customers and / or the decision maker within each Hospital account To maintain and develop an ongoing relationship with major customers and key personnel of the company To administer a stock control, order processing and invoicing system and to produ…
Customer Support Specialist employer: The Recruitment Co. Careers
Contact Detail:
The Recruitment Co. Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Familiarize yourself with the medical supply industry. Understanding the products and services offered will help you communicate effectively with potential clients and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be making calls to customers and decision-makers, being clear and confident in your speech is crucial for building rapport.
✨Tip Number 3
Utilize social media platforms like LinkedIn to connect with professionals in the medical supply field. Networking can provide valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 4
Prepare to discuss how you would maintain and develop relationships with key customers. Think of examples from your past experiences that showcase your ability to build and sustain professional relationships.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Support Specialist position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer support or administrative roles, especially in the medical supply industry. Use specific examples to demonstrate your skills in maintaining databases and managing client relationships.
Showcase Communication Skills: Since the role involves making telephone contacts and liaising with decision-makers, highlight your communication skills. Provide examples of how you've successfully interacted with clients or resolved issues in past roles.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your enthusiasm for the position and the company. Mention why you are interested in working in the medical supply industry and how your background makes you a great fit for the team.
How to prepare for a job interview at The Recruitment Co. Careers
✨Know the Company and Industry
Research The Recruitment Co. and the medical supply industry. Understand their values, mission, and the specific challenges they face. This will help you tailor your answers and show genuine interest.
✨Demonstrate Your Communication Skills
As a Customer Support Specialist, strong communication is key. Prepare examples of how you've effectively communicated with customers in the past, whether through phone calls or emails, to resolve issues or provide information.
✨Showcase Your Organizational Abilities
Highlight your experience with maintaining databases and managing customer records. Be ready to discuss how you prioritize tasks and ensure accuracy in your work, especially when handling sensitive information.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to deal with difficult customers or manage multiple requests at once, and be prepared to explain your thought process and actions.
