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- Tasks: Engage with customers via phone, email, webchat, and social media to solve their issues.
- Company: Join one of the UK's top e-commerce businesses experiencing incredible growth!
- Benefits: Enjoy a clear progression plan and various company perks in a dynamic team environment.
- Why this job: Be part of a supportive culture where your ideas matter and you can truly make a difference.
- Qualifications: Strong communication skills and problem-solving abilities are essential; enthusiasm is a must!
- Other info: Full-time role with a salary range of £24,000-£25,000, starting January 2025.
The predicted salary is between 24000 - 25000 £ per year.
NEW EXCITING OPPORTUNITY We are thrilled to announce an exciting new opportunity with our client, one of the nation\’s most successful e-commerce businesses! Due to their incredible business growth, we are now recruiting for a Customer Service Advisor to join their dynamic team. They have an excellent progression plan in place along with many other company benefits. Engaging with customers through many contact channels you will also liaise with network partners and suppliers. If you have a passion for doing the right thing, want to be part of wonderful team culture and have the imagination to do something that little different then we want to speak to you. Schedule: Monday – Saturday 5 days a week, Job Types: Full -Time Permanent Location: Edinburgh, EH3 Salary: £24,000-£25,000 Start Date – January 2025 Skills required: Excellent communication skills, able to communicate through phone, email, webchat, and social media. Organisation skills, being able to balance own workload is necessary Ability to problem solve effectively and generate solutions to solve customer\’s issues. Active listening and understanding ensuring an excellent customer journey. If you\’re enthusiastic, target-driven, and ready to make a difference, our client wants you on their team! Don\’t miss this chance to grow your career in a…
Customer Service Advisor - Edinburgh employer: The Recruitment Co. Careers
Contact Detail:
The Recruitment Co. Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Edinburgh
✨Tip Number 1
Familiarize yourself with the company's values and mission. Understanding what drives the business will help you align your answers during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills across different channels. Since the role involves engaging with customers through phone, email, webchat, and social media, being comfortable and articulate in each medium will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've effectively solved customer issues in the past. Highlighting your problem-solving abilities with real-life scenarios will demonstrate your capability to handle challenges in this role.
✨Tip Number 4
Show enthusiasm for the position and the company culture. Being enthusiastic and target-driven is key, so make sure to convey your excitement about the opportunity and how you can contribute to their dynamic team.
We think you need these skills to ace Customer Service Advisor - Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills and experience in customer service. Use specific examples that demonstrate your ability to engage with customers through various channels like phone, email, and social media.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your enthusiasm for the role. Mention how you align with the company's values and culture, and provide examples of how you've successfully solved customer issues in the past.
Showcase Problem-Solving Skills: In your application, emphasize your problem-solving abilities. Provide concrete examples of challenges you've faced in previous roles and how you effectively resolved them to enhance the customer experience.
Highlight Teamwork and Culture Fit: Demonstrate your ability to work well in a team environment. Share experiences where you contributed to a positive team culture or collaborated with others to achieve common goals, as this is important for the dynamic team they are looking to build.
How to prepare for a job interview at The Recruitment Co. Careers
✨Show Your Communication Skills
Since the role requires excellent communication through various channels, be prepared to demonstrate your skills. Practice answering questions clearly and concisely, and consider how you would handle customer inquiries via phone, email, or social media.
✨Highlight Your Problem-Solving Abilities
Think of specific examples where you've successfully resolved customer issues in the past. Be ready to discuss your thought process and the steps you took to find a solution, as this will showcase your ability to think on your feet.
✨Emphasize Team Culture Fit
The company values a wonderful team culture, so express your enthusiasm for collaboration and teamwork. Share experiences where you've contributed positively to a team environment and how you can bring that energy to their dynamic team.
✨Prepare Questions About Growth Opportunities
Since the job offers an excellent progression plan, come prepared with questions about career development within the company. This shows your interest in long-term growth and commitment to the role.
