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- Tasks: Handle inbound customer calls and resolve queries like refunds and account issues.
- Company: Join a dynamic team in Northampton, focused on delivering exceptional customer service.
- Benefits: Earn £11.44 per hour, paid weekly, with opportunities for overtime and permanent placement.
- Why this job: Gain valuable experience in customer service while working in a supportive environment with training provided.
- Qualifications: Previous customer service experience is preferred; strong IT skills and a passion for helping others are essential.
- Other info: This is a temporary ongoing contract with the potential to become permanent.
Customer Service Advisor based in Northampton, NN4 Offering £11.44 per hour – paid weekly, every Friday! Full time, 37.5 hours per week with a large opportunity of overtime available! Temporary on-going contract with the view to go perm. The Role: Handling inbound calls from customers in regards to a wide range of queries; refunds, replacements, account queries and amendments Using multiple in-house systems to manage and record calls, update customer records and process customer requests. Triage calls to internal departments that align with the customers needs Providing exceptional customer service and aiming for a first time resolution Working in line with client SLA’s and KPI’s. Inhouse training will be provided for this role. The Person: Previous customer service experience, ideally experience working within a call based environment handling inbound customer calls. A genuine passion and interest in customer services with the desire to provide exceptional customer service. Strong IT skills – you will be using upto 7 systems and must be comfortable and confident picking up and using various systems. Confidence in making decisions and using your own initiative. Willingness to learn and take onboard a new challenge Resilie…
Customer Service Advisor employer: The Recruitment Co. Careers
Contact Detail:
The Recruitment Co. Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice using multiple software systems if you can. Being comfortable with technology will show that you're ready to adapt to the in-house systems we use.
✨Tip Number 3
Highlight any previous experience in a call center or customer service role. Share specific examples of how you provided exceptional service or resolved issues quickly.
✨Tip Number 4
Show your enthusiasm for learning and taking on new challenges. We value candidates who are eager to grow and develop their skills in a dynamic environment.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience, especially in call-based environments. Emphasize any relevant skills that align with the job description, such as strong IT skills and decision-making abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your genuine passion for customer service. Mention specific examples of how you've provided exceptional service in the past and how you can contribute to the company's goals.
Highlight Relevant Skills: In your application, clearly outline your proficiency with multiple systems and your ability to learn new technologies quickly. This is crucial since the role requires using up to 7 different systems.
Show Enthusiasm: Express your willingness to learn and take on new challenges in both your CV and cover letter. Companies appreciate candidates who are eager to grow and adapt in a dynamic environment.
How to prepare for a job interview at The Recruitment Co. Careers
✨Show Your Customer Service Passion
Make sure to express your genuine interest in customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles.
✨Familiarize Yourself with Common Queries
Prepare for the types of queries you might handle, such as refunds or account amendments. Being able to discuss these topics confidently will demonstrate your readiness for the role.
✨Highlight Your IT Skills
Since you'll be using multiple systems, mention any relevant experience you have with technology. Discuss how quickly you can learn new systems and provide examples of when you've successfully adapted to new software.
✨Demonstrate Decision-Making Confidence
Be prepared to discuss situations where you had to make decisions on your own. Show that you can think critically and act independently while still aligning with company policies.
