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- Tasks: Join a team to deliver top-notch customer service and resolve inquiries.
- Company: Work with a fantastic client in Warrington, known for their commitment to customer satisfaction.
- Benefits: Earn £13.60 per hour, paid weekly, with full training provided!
- Why this job: Great opportunity to develop skills in a supportive environment while making customers happy.
- Qualifications: No prior experience needed; just bring your passion for helping others!
- Other info: Start date is January 13, 2025, so get ready to kick off the new year with a new job!
Customer Service Advisor based in Warrington (WA5) Offering £13.60 per hour, paid weekly – every Friday Start date: 13th January 2025 We are recruiting on behalf of our fantastic client based in Warrington, within this role you will be joining an existing team within an inbound customer service department. Full training will be provided! The Role Have a passion and commitment to provide the highest levels of customer satisfaction at each customer contact To identify and implement process improvements to improve service to the customer and operational performance To work in partnership with operations employees at all levels of the organisation to ensure work activities are resolved to the satisfaction of the customer. Accurately record and process a variety of customer enquiries. Diagnose customer issues through detailed questioning and active listening. Investigate and interpret data held on a number of different systems. Manage customer expectations and set and agree timescales for actions to be performed. Promote products in line with marketing input. Conduct outbound calls following events and system unavailability. Review own performance statistics and take responsibility for personal development. Ability to be able to respond to and resolve written customer contacts.
Customer Service Advisor employer: The Recruitment Co. Careers
Contact Detail:
The Recruitment Co. Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios and best practices. This will help you demonstrate your understanding of the role during the interview and show that you're ready to provide excellent service from day one.
✨Tip Number 2
Practice active listening skills. Being able to effectively listen and respond to customer inquiries is crucial in this role, so consider role-playing with a friend or family member to hone these skills.
✨Tip Number 3
Research the company and its products. Understanding what the company offers will not only help you answer questions more effectively but also allow you to promote products confidently during customer interactions.
✨Tip Number 4
Be prepared to discuss how you handle difficult situations. Think of examples from your past experiences where you successfully resolved customer issues, as this will showcase your problem-solving abilities.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take some time to thoroughly read the job description for the Customer Service Advisor position. Make sure you understand the key responsibilities and skills required, such as customer satisfaction, process improvements, and effective communication.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service. Emphasize any previous roles where you demonstrated a commitment to customer satisfaction, problem-solving skills, and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled customer inquiries or improved processes in past roles. Make sure to express your enthusiasm for joining the team in Warrington.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at The Recruitment Co. Careers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Active Listening Skills
During the interview, practice active listening. This means not only hearing the questions but also reflecting on them before responding. This skill is crucial for diagnosing customer issues effectively.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer situations. Prepare by thinking of scenarios where you successfully resolved a customer issue or improved a process.
✨Highlight Your Teamwork Abilities
Since the role involves working with various teams, be ready to discuss your experience collaborating with others. Share instances where teamwork led to better customer outcomes or operational improvements.
