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- Tasks: Join a team to deliver top-notch customer service and resolve inquiries.
- Company: Work with a fantastic client in Whitehaven, known for their commitment to customer satisfaction.
- Benefits: Earn £12.77 per hour, paid weekly, with full training provided!
- Why this job: Great opportunity for personal development and to make a real impact on customer experience.
- Qualifications: No prior experience needed; just bring your passion for helping others!
- Other info: Full-time, temp to perm contract starting January 2025.
Customer Service Advisor based in Whitehaven Offering £12.77 per hour, paid weekly – every Friday Start date: January 2025 Full Time, temp to perm contract! We are recruiting on behalf of our fantastic client based in Whitehaven, within this role you will be joining an existing team within an inbound customer service department. Full training will be provided! The Role Have a passion and commitment to provide the highest levels of customer satisfaction at each customer contact To identify and implement process improvements to improve service to the customer and operational performance To work in partnership with operations employees at all levels of the organisation to ensure work activities are resolved to the satisfaction of the customer. Accurately record and process a variety of customer enquiries. Diagnose customer issues through detailed questioning and active listening. Investigate and interpret data held on a number of different systems. Manage customer expectations and set and agree timescales for actions to be performed. Promote products in line with marketing input. Conduct outbound calls following events and system unavailability. Review own performance statistics and take responsibility for personal development. Ability to be able to respond to and…
Customer Service Advisor employer: The Recruitment Co. Careers
Contact Detail:
The Recruitment Co. Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios and best practices. This will help you demonstrate your understanding of the role during the interview and show that you're ready to provide excellent service from day one.
✨Tip Number 2
Practice active listening skills. Being able to effectively listen and respond to customer inquiries is crucial in this role, so consider role-playing with a friend or family member to hone these skills.
✨Tip Number 3
Research the company and its products. Understanding what the company offers will allow you to speak confidently about how you can contribute to customer satisfaction and operational performance.
✨Tip Number 4
Prepare examples of how you've handled difficult customer situations in the past. This will showcase your problem-solving abilities and commitment to customer satisfaction, which are key for this position.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience you have. Use specific examples that demonstrate your ability to provide high levels of customer satisfaction and handle inquiries effectively.
Showcase Your Skills: Mention skills that are relevant to the role, such as active listening, problem-solving, and communication. Provide examples of how you've used these skills in past roles to improve customer service or operational performance.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you want to work in Whitehaven and how you can contribute to the team.
How to prepare for a job interview at The Recruitment Co. Careers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Active Listening Skills
During the interview, practice active listening by summarizing what the interviewer says and asking clarifying questions. This will show that you can effectively diagnose customer issues through detailed questioning.
✨Highlight Your Problem-Solving Abilities
Be prepared to discuss how you've identified and implemented process improvements in previous roles. Use specific examples to illustrate your ability to enhance operational performance.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practice handling common customer inquiries or complaints, showcasing your ability to manage expectations and set timelines for resolutions.
