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- Tasks: Join a dynamic team as an Admin Officer, managing digital accounts and supporting claimants.
- Company: The Recruitment Co is a leading recruitment agency based in Belfast, connecting talent with opportunities.
- Benefits: Enjoy a competitive pay rate of £12.97 and flexible working hours.
- Why this job: Make a real impact by helping others while gaining valuable experience in a supportive environment.
- Qualifications: Must have 5 GCSEs including maths and English, plus strong IT skills.
- Other info: Full training provided from 28th August to 29th September; attendance is crucial.
The predicted salary is between 27000 - 36000 £ per year.
Social network you want to login/join with:
X2 ADMIN OFFICERS BELFAST CITY CENTRE 28TH AUG, Belfast
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Client:
The Recruitment Co
Location:
Belfast, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
821b7c0e2f75
Job Views:
6
Posted:
19.08.2025
Expiry Date:
03.10.2025
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Job Description:
We are currently recruiting Admin Officers for our client based in Belfast, City Centre. The successful candidates will be required to start once the vetting paperwork and ANI completed.
Rate of pay:£12.97
Hours of work: 37
Key Responsibilities:
Case Manager AO – Office based for the first 6 months post training.
You will work as part of a multifunctional Case Management Team and will be responsible for helping claimants to create and maintain their digital account, including phone claims.
You will be proactive in ensuring that all actions and “To-Dos” required to maintain the claimants account, are completed promptly and accurately and you will manage cases through the lifespan of the claim. You will communicate with both claimants and colleagues to progress cases and resolve queries through all available channels.
You will collaborate and build relationships with colleagues in Service Centres, Jobcentres and Districts to support the delivery of Universal Credit where these are necessary.
You will deliver a quality service for claimants and be responsible for actively managing all appropriate action promptly on the claim with minimal hand-offs.
As the Universal Credit service is continually changing you will also contribute to the continuous improvement of UC by reviewing the service and processes and provide feedback on your own and your claimants experience.
Training will be provided between 28/08/25 – 29/09/25 and full attendance is important in order to successfully pass training, no leave will be permitted until after this date.
Sickness / Absence: Due to the nature of the training, full attendance is important during the training period, non-compliance may lead to your assignment being ended early. Emergency leave will be considered on a case by case basis.
The contracted hours are 8am – 8pm Monday – Friday and every 4th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 – 5.00 Monday to Friday. DWP business areas in Northern Ireland adhere to Great Britain Easter Public Holidays and jobholder will be required to observe Easter Public Holidays of Good Friday and Easter Monday.
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Essential Criteria applicants must have:
- 5 GCSE’s including maths and English(Proof of certs required)
- Excellent IT skills, including use of Microsoft Word and Excel.
Please send your CV via the link or email
#J-18808-Ljbffr
X2 ADMIN OFFICERS BELFAST CITY CENTRE 28TH AUG employer: The Recruitment Co
Contact Detail:
The Recruitment Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land X2 ADMIN OFFICERS BELFAST CITY CENTRE 28TH AUG
✨Tip Number 1
Familiarise yourself with Universal Credit processes and the role of a Case Manager. Understanding the responsibilities and challenges faced in this position will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the work environment and expectations, which can be invaluable when preparing for your application and potential interview.
✨Tip Number 3
Brush up on your IT skills, particularly in Microsoft Word and Excel. Being proficient in these tools is essential for the role, and showcasing your abilities can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your experience in managing cases or working in a customer service environment. Highlighting relevant experiences will show that you have the skills needed to excel in this role.
We think you need these skills to ace X2 ADMIN OFFICERS BELFAST CITY CENTRE 28TH AUG
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements. Highlight key skills such as case management, communication, and IT proficiency that are essential for the Admin Officer position.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your GCSE qualifications, particularly in maths and English, and showcase your IT skills, especially with Microsoft Word and Excel.
Craft a Compelling Cover Letter: Write a cover letter that addresses why you are a good fit for the role. Mention your ability to manage cases effectively and your commitment to delivering quality service, as well as your willingness to attend training sessions fully.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at The Recruitment Co
✨Know the Job Description Inside Out
Make sure you thoroughly understand the responsibilities and requirements of the Admin Officer role. Familiarise yourself with terms like 'case management' and 'Universal Credit', as these will likely come up during your interview.
✨Showcase Your IT Skills
Since excellent IT skills are essential for this position, be prepared to discuss your experience with Microsoft Word and Excel. You might even want to mention specific tasks you've accomplished using these tools to demonstrate your proficiency.
✨Emphasise Teamwork and Communication
This role involves collaborating with colleagues and claimants, so highlight any previous experiences where you've successfully worked in a team or resolved queries through effective communication. Be ready to provide examples.
✨Prepare for Questions on Adaptability
Given that the Universal Credit service is continually changing, be prepared to discuss how you've adapted to changes in previous roles. Think of specific instances where you've contributed to process improvements or handled unexpected challenges.
