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- Tasks: Join our team as an Administration Officer, handling calls and providing top-notch customer service.
- Company: Work with Northern Ireland’s leading public sector employer, making a real impact.
- Benefits: Enjoy on-the-job training, long-term opportunities, and a diverse, inclusive workplace.
- Why this job: Gain valuable skills while contributing to reducing fraud and debt in the benefit system.
- Qualifications: Must have 5 GCSEs including Maths and English; certificates required.
- Other info: Full-time role with potential for remote work in the future.
The predicted salary is between 27000 - 36000 £ per year.
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Administration Officer – Belfast (20th August), Belfast
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Client:
The Recruitment Co
Location:
Belfast, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
60e08b87978f
Job Views:
6
Posted:
19.08.2025
Expiry Date:
03.10.2025
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Job Description:
We have a fantastic opportunity for you to join our client, based in Belfast, as a full-time Administration Officer. This is a long-term temporary opportunity.
Our client is Northern Ireland’s leading public sector employer.
Administrator Pay Rate: £12.97 per hour
Start Date: 20th August
Benefits of working with NICS:
- On-the-job training provided
- Long-term opportunity – 51 weeks, with possible extension after review
- Gain valuable skills and progress your career
- Diverse and inclusive employer with active social mobility policies
Administrator hours of work:
- Monday to Friday, between 8 am – 8 pm (37 hours)
About the Administrator role:
Working within the Department for Communities in the Northern Ireland Civil Service, this role will deliver services for customers based in Great Britain within the Counter Fraud, Compliance and Debt (CFCD) Division. The aim of CFCD is to reduce fraud, error, and debt within the benefit system. Full training will be provided. This is primarily a telephony-based environment, with main duties including:
- Effective call handling skills to provide excellent customer service through inbound and outbound calls, including negotiating debt repayment
- Good verbal and written communication skills
- Ability to build rapport with colleagues and customers
- Ability to work within and contribute to a team
- Work accurately within deadlines and achieve targets
- Basic IT skills and computer literacy
- Organized with good time management skills
- Excellent interpersonal skills
- Strong work ethic and desire for personal development
- Excellent attendance and punctuality
This is a full-time, office-based role. Working from home may be available in the future.
Applicants must have 5 GCSEs including Maths and English, with certificates required.
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Administration Officer – Belfast (20th August) employer: The Recruitment Co
Contact Detail:
The Recruitment Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Officer – Belfast (20th August)
✨Tip Number 1
Familiarise yourself with the Northern Ireland Civil Service and its values. Understanding their mission and how they operate will help you align your responses during interviews and show that you're genuinely interested in contributing to their goals.
✨Tip Number 2
Brush up on your call handling skills. Since this role involves a lot of telephony work, practice scenarios where you handle customer queries effectively. This will prepare you for the types of situations you might face in the role.
✨Tip Number 3
Highlight your organisational skills and time management abilities. Be ready to discuss specific examples from your past experiences where you successfully managed multiple tasks or met tight deadlines, as these are crucial for the Administration Officer role.
✨Tip Number 4
Network with current or former employees of the Northern Ireland Civil Service. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Administration Officer – Belfast (20th August)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Administration Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous administrative roles or customer service experience. Use specific examples to demonstrate your effective call handling skills and ability to work within a team.
Showcase Your Skills: Make sure to mention your IT skills, time management abilities, and strong work ethic. Provide examples of how you've successfully managed deadlines and contributed to team goals in past roles.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Recruitment Co
✨Showcase Your Communication Skills
Since the role involves effective call handling and customer service, be prepared to demonstrate your verbal and written communication skills. Practice answering common interview questions clearly and concisely, and consider using examples from past experiences where you successfully communicated with customers or colleagues.
✨Highlight Your Organisational Skills
The job requires good time management and the ability to work accurately within deadlines. During the interview, share specific instances where you managed multiple tasks effectively or met tight deadlines. This will show that you can handle the demands of the role.
✨Demonstrate Teamwork Abilities
As the position involves working within a team, be ready to discuss your experience in collaborative environments. Share examples of how you contributed to team goals or supported colleagues, which will illustrate your ability to build rapport and work well with others.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations, especially in a telephony environment. Think about potential challenges you might face in the role and how you would address them, showcasing your critical thinking and adaptability.
