Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join a dynamic team as an Administration Officer, supporting claimants with Universal Credit.
- Company: Work for Northern Ireland’s leading public sector employer, known for its inclusive culture.
- Benefits: Enjoy on-the-job training, long-term opportunities, and a competitive pay rate of £12.97 per hour.
- Why this job: Gain valuable skills, progress your career, and make a real impact in the community.
- Qualifications: Must have 5 GCSEs including Maths and English; certificates required.
- Other info: Initial training is mandatory with no leave permitted during this period.
The predicted salary is between 25000 - 35000 £ per year.
Social network you want to login/join with:
Administration Officer – Belfast (18th Aug), Belfast
col-narrow-left
Client:
The Recruitment Co
Location:
Belfast, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
col-narrow-right
Job Reference:
b05e0a90a847
Job Views:
7
Posted:
19.08.2025
Expiry Date:
03.10.2025
col-wide
Job Description:
We have a fantastic opportunity for you to join our client, based in Belfast as a full-time Administration Officer. This is a long-term temporary opportunity.
Our client is Northern Ireland’s Leading Public Sector Employer.
Administrator Pay Rate: £12.97 per hour
Start Date: 18th August
Benefits working with NICS:
- On the job training provided
- Long term opportunity – 51 weeks possible extension after review
- Gain valuable skills and progress your career
- Diverse and inclusive employer with active social mobility policies
Administrator hours of work:
- Monday to Friday shift pattern between 8am-8pm (37 hours)
About the Administrator role:
Case Manager AO – Office based for the first 6 months post training.
You will work as part of a multifunctional Case Management Team, initially responsible for pre-claim activity – supporting claimants through the managed migration process as they make a claim to Universal Credit through award calculation. After a period of further training, responsibility will include claim maintenance activity – helping claimants to create and maintain their digital account, including phone claims.
- Answering telephone calls and signpost to further support made into a bespoke helpline available during normal business hours 8am to 6pm Monday to Friday.
- Take follow-up action after the Migration Notice has been issued.
- Implement extensions to “Claim by” Date.
- Send reminders.
- Carry out cancellations/deferrals.
- Update the Move Service.
- Action the “Notify IS and Record Overlapping Benefit to do” as part of claim termination work.
- Responsible for the Enhanced Support Journey (outbound calls, vulnerability check and potential Visiting Officer referral)
It will be 100% of telephony during training and then will be 80% telephony and 20% processing after this. There will be 3 weeks online training and 2 weeks consolidating provided and staff will not be allowed any leave during this period.
Hybrid will be considered after a period of time.
The Telephony lines will be open from 8am – 6pm, so these will be AWP posts.
Claim maintenance responsibilities:
- You will be proactive in ensuring that all actions and “To-Dos” required to maintain the claimants account, are completed promptly and accurately and you will manage cases through the lifespan of the claim.
- You will communicate with both claimants and colleagues to progress cases and resolve queries through all available channels.
- You will collaborate and build relationships with colleagues in Service Centres, Jobcentres and Districts to support the delivery of Universal Credit where these are necessary.
- You will deliver a quality service for claimants and be responsible for actively managing all appropriate action promptly on the claim with minimal hand-offs.
- As the Universal Credit service is continually changing you will also contribute to the continuous improvement of UC by reviewing the service and processes and provide feedback on your own and your claimants experience.
Initial training will be provided between 18/08/25 and 10/09/25, with further training provided at a later date. Full attendance is important during both training periods in order to successfully pass training, no leave will be permitted.
Must have 5 GCSEs including Maths & English – Certificates required.
#J-18808-Ljbffr
Administration Officer – Belfast (18th Aug) employer: The Recruitment Co
Contact Detail:
The Recruitment Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Officer – Belfast (18th Aug)
✨Tip Number 1
Familiarise yourself with Universal Credit and the claims process. Understanding the ins and outs of how Universal Credit works will not only help you in the role but also impress your interviewers with your knowledge.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since this role involves a significant amount of telephony work, practice clear and concise communication to ensure you can effectively assist claimants.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the day-to-day responsibilities and what the employer values most in candidates, giving you an edge during the selection process.
✨Tip Number 4
Prepare for potential scenario-based questions in your interview. Think about how you would handle various situations that may arise while managing claims, as this will demonstrate your problem-solving abilities.
We think you need these skills to ace Administration Officer – Belfast (18th Aug)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Administration Officer position. Tailor your application to highlight relevant skills and experiences that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous administrative roles or experience in case management. Use specific examples to demonstrate your ability to handle telephony and manage claims effectively.
Showcase Your Skills: Make sure to mention key skills such as communication, organisation, and problem-solving. These are crucial for the role, especially since it involves interacting with claimants and colleagues.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for an administrative position.
How to prepare for a job interview at The Recruitment Co
✨Research the Role and Company
Before your interview, make sure to thoroughly research the role of Administration Officer and the company itself. Understand their mission, values, and the specific responsibilities of the position. This will help you tailor your answers and show genuine interest.
✨Prepare for Common Interview Questions
Anticipate common interview questions related to administration and customer service. Be ready to discuss your experience with case management, handling telephone queries, and working in a team. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As an Administration Officer, strong communication skills are essential. During the interview, demonstrate your ability to articulate your thoughts clearly and listen actively. You might be asked to provide examples of how you've effectively communicated with colleagues or clients in the past.
✨Highlight Your Adaptability
The role involves managing claims and adapting to changes in processes. Be prepared to discuss situations where you've had to adapt quickly to new information or changes in your work environment. This will show that you can thrive in a dynamic setting.
