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- Tasks: Join our team as an Admin Officer, handling calls and providing top-notch customer service.
- Company: The Recruitment Co connects talent with opportunities in Belfast's vibrant job market.
- Benefits: Enjoy a competitive pay rate of £12.97 and potential future remote work options.
- Why this job: Make a real impact by helping reduce fraud and debt in the benefit system while developing your skills.
- Qualifications: Must have 5 GCSEs including maths and English; strong IT skills are essential.
- Other info: Full training provided; this is a full-time, office-based role with potential for future flexibility.
The predicted salary is between 27000 - 36000 £ per year.
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ADMIN OFFICER BELFAST CITY CENTRE 20TH AUG, Belfast
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Client:
The Recruitment Co
Location:
Belfast, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
bc3fb8021d0b
Job Views:
8
Posted:
20.08.2025
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Job Description:
We are currently recruiting Admin Officers for our client based in Belfast, City Centre. The successful candidates will be required to start once the vetting paperwork and ANI completed.
Rate of pay:£12.97
Hours of work: 37
Key Responsibilities:
Working within Department for Communities in the Northern Ireland Civil Service, this role will deliver services for customers who are based in Great Britain within Counter Fraud, Compliance and Debt (CFCD) Division. The overarching aim of CFCD is to drive down the level of fraud, error and debt within the benefit system. Full training will be provided. This primarily is a telephony based environment, main duties and essential skills may include, while not limited to:
- Effective call handling skills to provide excellent customer service through inbound and outbound telephone calls, including negotiating the repayment of debt and loans.
- Good verbal and written communication skills
- Ability to build rapport with colleagues and customers.
- Ability to work within and contribute to a team environment.
- Ability to work accurately within specific deadlines and to achieve relevant targets.
- Basic IT skills / computer literacy with an aptitude for learning new systems.
- Organised with good time management skills.
- Excellent interpersonal skills
- Excellent work ethic with a desire to personally develop.
- Excellent attendance and time keeping
These roles are full-time, office based. Working from home may become available in the future.
Essential Criteria applicants must have:
- 5 GCSE’s including maths and English(Proof of certs required)
- Excellent IT skills, including use of Microsoft Word and Excel.
Please send your CV via the link or email
#J-18808-Ljbffr
ADMIN OFFICER BELFAST CITY CENTRE 20TH AUG employer: The Recruitment Co
Contact Detail:
The Recruitment Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ADMIN OFFICER BELFAST CITY CENTRE 20TH AUG
✨Tip Number 1
Familiarise yourself with the Department for Communities and their work in Counter Fraud, Compliance and Debt. Understanding their mission and current initiatives will help you demonstrate your interest and knowledge during any discussions.
✨Tip Number 2
Practice your call handling skills before the interview. Since this role is primarily telephony-based, being able to showcase your ability to communicate effectively over the phone will set you apart from other candidates.
✨Tip Number 3
Highlight your teamwork experience. This role requires collaboration with colleagues, so be ready to share examples of how you've successfully worked within a team in previous roles.
✨Tip Number 4
Brush up on your IT skills, especially with Microsoft Word and Excel. Being proficient in these applications is essential, and demonstrating your capability can give you an edge in the selection process.
We think you need these skills to ace ADMIN OFFICER BELFAST CITY CENTRE 20TH AUG
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and essential skills required for the Admin Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV, emphasise any previous roles or experiences that demonstrate your call handling skills, customer service abilities, and IT proficiency. Use specific examples to showcase your achievements in similar environments.
Craft a Strong Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are a great fit for this role. Mention your organisational skills, ability to work under deadlines, and your commitment to personal development.
Proofread Your Application: Before submitting your application, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Recruitment Co
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of an Admin Officer, especially in a telephony-based environment. Familiarise yourself with the key duties such as effective call handling and customer service, as well as the importance of compliance and fraud prevention.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication skills, prepare to demonstrate these during the interview. Practice answering questions clearly and concisely, and be ready to discuss how you've successfully built rapport with customers or colleagues in the past.
✨Highlight Your IT Proficiency
Given that the job requires good IT skills, particularly with Microsoft Word and Excel, be prepared to discuss your experience with these tools. You might even want to mention any specific projects where you used these skills effectively.
✨Emphasise Teamwork and Time Management
The ability to work within a team and manage your time effectively is crucial for this position. Think of examples from your past experiences where you contributed to a team goal or met tight deadlines, and be ready to share these stories.
