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- Tasks: Coordinate customer service operations and ensure smooth after-sales experiences.
- Company: Rapidly growing supplier in the UK commercial construction sector.
- Benefits: Competitive salary, generous pension, 25 days leave, and birthday off.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Organised, proactive, with strong communication and IT skills.
- Other info: Great opportunities for personal development and career growth.
The predicted salary is between 28800 - 43200 £ per year.
Location: Kettering, England (Office-based, Full-time)
Hours: 8:30 a.m. – 5:00 p.m., Monday – Friday
Benefits:
- Competitive salary
- Generous pension scheme
- 25 days annual leave
- Christmas shutdown
- Extra day off for your birthday
- Free parking
About the Role: Our client is a rapidly growing supplier of high-quality products for the UK commercial construction sector. We are seeking a motivated, organized individual with a flexible and proactive approach to join our team as a Customer Service Coordinator. This role is central to delivering excellent customer experiences, ensuring smooth after-sales operations, and maintaining high levels of satisfaction both internally and externally. You will manage customer interactions, order processing, and cross-departmental coordination to guarantee timely and accurate project delivery.
Key Responsibilities:
- Process orders accurately and efficiently, gathering all necessary customer information
- Monitor stock levels, allocate projects for delivery, and manage customer call-offs
- Liaise with Dispatch, Purchasing, and other teams to ensure orders are fulfilled on time
- Maintain exceptional customer communication through calls, emails, and correspondence
- Handle extra orders, spare parts, and urgent requests promptly to meet lead times
- Investigate queries or complaints thoroughly and ensure satisfactory resolution
- Maintain and improve internal customer service processes
- Complete weekly reporting on customer service KPIs
- Assist with additional tasks as required to support smooth business operations
Key Skills & Attributes:
- Organised and methodical, with the ability to manage multiple tasks simultaneously
- Positive, solution-focused approach to challenges
- Excellent telephone and written communication skills
- Professional, clear, and grammatically correct correspondence
- Able to work well under pressure
- Strong IT skills, including proficiency in Excel and Word
- Energetic, proactive, and committed to delivering best-practice customer service
Why Join: This is an opportunity to be part of a dynamic and fast-paced organization with a supportive team environment. Our client values personal development and provides opportunities to grow within the business while contributing to our continued success.
Customer Service Co-ordinator in Kettering employer: The Recruitment Bar
Contact Detail:
The Recruitment Bar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-ordinator in Kettering
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in the commercial construction sector. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As a Customer Service Coordinator, you'll need to be clear and professional. Role-play common interview questions with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team and ready to contribute to our success.
We think you need these skills to ace Customer Service Co-ordinator in Kettering
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your relevant experience and skills that match the job description, like your ability to manage multiple tasks and provide excellent customer service.
Show Off Your Communication Skills: Since this role requires exceptional written communication, ensure your application is clear, professional, and free of errors. Use a friendly tone that reflects your personality while maintaining professionalism.
Be Proactive in Your Approach: Demonstrate your proactive nature in your application. Share examples of how you've tackled challenges or improved processes in previous roles. This will show us you're the solution-focused candidate we're looking for!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at The Recruitment Bar
✨Know the Company Inside Out
Before your interview, do some homework on the company. Understand their products, values, and recent developments in the commercial construction sector. This will not only show your interest but also help you tailor your answers to align with their goals.
✨Showcase Your Organisational Skills
As a Customer Service Coordinator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. Highlight how your methodical approach led to positive outcomes.
✨Demonstrate Excellent Communication
Since the role involves liaising with various teams and maintaining customer communication, practice articulating your thoughts clearly. Use specific examples to illustrate your telephone and written communication skills, ensuring they are professional and grammatically correct.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of situations where you faced challenges in customer service and how you resolved them. A positive, solution-focused approach will resonate well with the interviewers.
